Lead Principal Technical Program Manager

• United States
• Job Identification 346982
• Job Category Product and Research
• Posting Date 10/15/2026, 06:23 PM
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 6 to 10+ years
• Applicants are required to read, write, and speak the following languages English

Shapes and leads Oracle’s AI for Support technical programs, scaling automation and data harvesting to deliver trusted, actionable knowledge to GenAI agents. Enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load, accelerating issue resolution.

Partners with senior leadership to shape strategic roadmaps, prioritize investments, and translate business goals into technical scope, milestones, and measurable outcomes. Aligns execution across Oracle service teams, GenAI teams, engineering organizations, and diverse ticketing platforms, driving highly complex initiatives from strategy through delivery and adoption.

Guides cross-team technical decisions for automated data collection, knowledge pipelines, and agent integrations, establishing expectations for data quality, freshness, security, and relevance. Manages dependencies, removes bottlenecks, and serves as the escalation point for program risks and delivery issues.

Drives continuous improvement through automated reporting and insights that measure self-service success, engineer productivity, knowledge effectiveness, and time to resolution. Establishes scalable practices and clear accountability across teams to deliver sustained improvements in customer and support experiences.

Key Responsibilities

Technical Management and Execution
- Technical Management:

– Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriately resources.

– Design sand shapes the strategy for product or service delivery, ensuring alignment with the third party, security, export, and accessibility compliance requirements.

– Integrates program demands and resourcing.

– Leads rapid response to the most critical security escalations, coordinating across teams and departments and serving as the primary point of contact to executives to assess risk, determine comprehensive mitigation strategies, and ensure alignment and execution of the most effective path to resolution.

– Leadsthe transformation and optimization of processes to ensure the highest reliability and resilience of products or services.

Technical Management and Execution
- Technical Strategy and Execution:

– Utilizes technical knowledge to identify and manage program dependencies and risks.

– Supports rapid response to escalations, coordinating within team and communicating tosenior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.

– Shapes overall planning activities, ensuring alignment with enterprise architecture.

– Define sand enforces delivery standards and guidelines, ensuring security, scalability,and alignment with best practices.

– Develops Line of Business (LOB) strategies for change management and/or incident response to enhance operational efficiency.

Program Oversight
- Strategy and Decision-Making:

– Leadsthe alignment of priorities with customers, service, and stakeholder teams through regular reporting to stakeholders and senior leadership.

– Establishes scope and milestones, aligning to the broader program plan and company strategies and goals, managing efforts between cross-functional teams todeliver programs or services.

– Leads efforts to define and monitor key performance indicators (KPIs) and measurement methods for LOB…