Service Desk Analyst
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-10-17
Listing for:
Spectraforce Technologies, Inc.
Full Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Title: Service Desk Analyst
Duration: 12 Months
Location: 312 Rosa Parks Avenue, Nashville, TN 37243 (Onsite)
* Local candidates only*
- Must be able to lift at least 50 pounds.
- IT Call Center Experience preferred.
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required.
- Server Print Queue and local Queues.
- Able to navigate Different OUs.
- Able to look up attributes.
- Able to reset password and unlock accounts.
- Setting up new phones/iPads.
- Resetting iTunes accounts.
- Resetting network settings.
- Backup/Restore device data.
- Cisco Web Ex.
- MS Teams.
- Cisco Presence video solutions.
- Internal vs external.
- VPN.
- LTE.
- Wi‑Fi.
- Account permission.
- Compatibility settings.
- Browser vs installed.
- MSRA.
- RDP.
- TEAMS.
- Webex.
- Ticket management.
- Ticket assignment.
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