IT Field Support Technician

I.

Job Summary The IT Field Support Technician will be responsible for the installation of standard company software, the installation, repair and preventive maintenance of workstations, related systems, and inventory documentation. Work will be completed from the corporate office, as well as on-site, depending on urgency and type of work being performed. In addition, you will be responsible for daily support requests as well as assist with larger IT projects.

The IT Field Support Technician must demonstrate the ability to work collaboratively and effectively with physicians, providers, staff, fellow team members, patients, and the general public in the performance of all job duties. This role reports to the Director of Information Technology. In addition to the duties listed below, the IT Field Support Technician may be required to perform other related duties as requested/assigned at a level that meets and/or exceeds HMA expectations.

IT Field Support Technician must be customer and staff focused and driven to grow and to further develop a working culture consistent with HMAs mission, vision and values and commitment to high standards of ethical and business conduct and compliance with all applicable laws and regulations and third-party payer requirements.

II.

Job Requirements Required Minimum  of three (3) years proven field service experience2+ years experience supporting Microsoft Windows Hands-on experience working with hardware and software installations

Excellent diagnostic and problem-solving skills

Knowledge, skills and abilities to provide excellent customer service:strong organizations skills excellent communication and time management skills advanced knowledge of enterprise network technologies strong command of virtualization & other data center technologiesability to multi-task in fast-paced environment and to quickly respond during critical outages proficient with Microsoft Office (Excel, Word, PowerPoint)
Preferred Associates/bachelors degree, or A+/Comp Tia certifications

Prior experience working in a healthcare

Electronic Health Record (EHR) experience knowledge of clinic procedures and workflows III. Core Competencies Technical Support (50%)Provide desktop support services on-site at 12+ locations across Davidson, Williamson, and Wilson Counties Provide on-site assistance with hardware, software, and other IT related equipment

Provide technical support, advice, and assistance with technical, hardware and software system issues, including laptops, desktops, and phones

Install laptops, desktops, printers, phones, software deployments, security updates and patches

Troubleshoot printers and multi-function devices

Desktop/laptop computer and network print/fax/scan device troubleshooting

Performs all job duties listed in this job description, as well as, other related duties as assigned/directed in a manner that ensures timely completion of clinic workflows, clinic operations, and navigating the patient and staff through their encounters (in person/telephone/HMA patient portal); all work activities must promote patient satisfaction, efficiency, and a collaborative, team-spirited environment

Ensures systems maintenance / performance issues are addressed, resolved, and communicated as needed includes working with IT staff, vendors, contractors, etc., upgrades, etc. as needed and requested; keeps Director of Information Technology informed of all Adheres to and ensures compliance with all established HMA policies and procedures, i.e. Human Resources, Operations, Clinical, Safety, etc., and applicable governing and accreditation agencies

Ensures cost-effective use of network and computing technologies, advising on areas of cost savings where applicable; thoroughly researches to obtain…