Service Desk Personnel Nashville, TN
Listed on 2026-10-18
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IT/Tech
HelpDesk/Support, Technical Support, Systems Administrator, IT Support
Service Desk Personnel
Work Location:
312 Rosa Parks Avenue Nashville, TN 37243
Must be able to lift at least 50 pounds. IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day. People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco Web Ex - MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external - VPN - LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support - MSRA - RDP - TEAMs
- Webex
Hardware Deployment Service Now
- Ticket management
- Ticket assignment
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