Sr. Specialist, Licensing Operations

The Sr. Specialist, Licensing Operations partners with Licensing and Technology teams to support business process improvement and ensure system changes align with operational needs. This role is responsible for assigned recurring and business-critical processes; documents and validates business requirements; and coordinates user acceptance testing for CRM and related technology changes. Two specialists serving in this role will be assigned responsibility for related processes, initiatives, and releases while cross-training across the broader workload to provide continuity and coverage.

The position coordinates cross-functional work through requirements gathering, testing, implementation, and post-release support; maintains process documentation; and prepares reporting related to requirements, testing progress, defects, risks, readiness, and outcomes.

which may be representative but not all inclusive of those commonly associated with this position.

• Shares responsibility with a peer manager for assigned Licensing Operations processes, projects, testing activities, and system releases, while providing cross-trained backup coverage across the team.
• Maintains common templates, documentation standards, and established practices for process improvement, business requirements, user acceptance testing,implementation readiness, and sustainment.
• Coordinates assigned recurring, active, business-critical, and ad hoc operational initiatives, providing project coordination, research, organizational, and analytical support while maintaining documentation, schedules, service expectations, review cycles, and stakeholder communications.
• Documents current-state processes,identifies process improvement opportunities, and recommends workflow enhancements that improve efficiency, quality, controls, customer experience, and revenue outcomes.
• Partners with stakeholders to gather requirements, document business needs, support discovery discussions, and help establish testable acceptance criteria.
• Supports the intake, analysis, tracking, and communication of process issues, system issues, risks, dependencies, and enhancement requests.
• Maintains documentation and change records supporting requirements, testing activities, implementation, defect resolution, and post-release validation.
• Coordinates user acceptance testing activities, including test planning, test execution support, defect tracking, and collection of business feedback.
• Coordinates subject matter experts and testers, including assignments, communications, training execution support, defect triage, fix validation, and escalation of barriers to release readiness.
• Supports cross-functional process and system initiatives through documentation, communications, training coordination, implementation support, and transition to ongoing operational ownership.
• Maintains centralized inventories of active processes, requirements, owners, documentation, controls, metrics, dependencies, testing assets, and review schedules.
• Partners with other Rev Ops team members to provide operational data, testing results, stakeholder feedback, and process information that supports reporting, dashboard development, and status updates.
• Other duties as assigned.
• Regular attendance.
• Supports BMI Core Values and cultivates a culture of diversity and inclusion.

Physical/visual activities or demands that are commonly associated with the performance functions of this job.

• Sitting, talking, hearing, walking.
• Concentrated mental and visual attention with normal hand-eye coordination.
• Clarity of vision at 20 inches; corrected or uncorrected.
• Generally negligible physical effort, but occasional moving of 1 to 10…