Service Desk Personnel

We are seeking a local Service Desk Personnel to join our team on-site in Nashville, TN. This role involves providing frontline IT call center support, managing tickets, resolving hardware/software issues, and performing hands-on technical deployments.

• Call Center & Customer Service: Handle high-volume inbound IT support calls (up to 30 calls/day) with excellent customer service and communication skills.
• Active Directory Management: Perform password resets, account unlocks, OU navigation, and attribute lookups across different OUs.
• Hardware & Deployment: Support, configure, and physically deploy IT hardware. Must be able to lift up to 50 lbs
  .
• iOS Mobile Device Management: Assist with setup, support, deployment, backup/restore, iTunes resets, and network troubleshooting for iPhones and iPads.
• Printer Administration: Manage and troubleshoot local and server print queues.
• Remote Support & Video Conferencing: Utilize MSRA, RDP, Teams, and Web Ex to resolve remote user issues and support video conferencing solutions (Cisco Web Ex, MS Teams, Cisco Presence).
• Ticketing Systems: Log, assign, track, and resolve tickets in Service Now
  .

• Experience: Prior experience working in an IT Call Center / Helpdesk environment.
• Ticketing: Hands-on experience with Service Now or similar ITSM tools.
• Technical
  
  Skills:
  
  Active Directory, iOS support, printer queues, basic networking (VPN, Wi-Fi), and remote desktop tools (RDP/MSRA).