Product Specialist

One Oncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive One Oncology’s mission and vision.

This is an exciting time to join One Oncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

We are seeking a Product Specialist to join the Enterprise Solutions team as a dedicated product resource for One Oncology’s Service Now platform. This hands‑on, growth‑oriented role combines technical capabilities with product management responsibilities, supporting day‑to‑day platform operations while leadership sets overall strategy. The ideal candidate will have strong technical aptitude, business acumen, and communication skills, with opportunities to grow into broader product ownership.

Responsibilities include troubleshooting platform issues, performing basic configuration and light scripting, and collaborating with developers and external delivery partners to support platform enhancements. Prior Service Now experience is preferred but not required, as training will be provided. From a product perspective, this role will translate business needs into clear development stories and acceptance criteria, manage and prioritize a shared delivery queue across stakeholders in IT, clinical, legal, and practice operations, and maintain documentation, release notes, and stakeholder communications.

The Product Specialist will also leverage AI and large language models in daily workflows to improve efficiency, streamline documentation, and support agile delivery.

Own the day‑to‑day operation of the Service Now platform, keeping work moving across a single prioritized delivery queue that spans stakeholder groups in IT, clinical, legal, and practice operations. Translate business needs into clear, well‑formed development stories, acceptance criteria, and workflow recommendations that developers can build from. Get into the platform to troubleshoot issues, perform basic configuration changes, and handle light scripting where needed.

Partner with internal developers and the delivery partner to refine, sequence, and validate work within two‑week sprints. Support and coordinate testing, UAT, and issue triage, owning resolution end to end where appropriate. Use AI and large language models as a daily tool to accelerate delivery, draft and maintain documentation, generate release notes, and improve story quality, helping the team stay lean and agile.

Build and maintain platform documentation, release notes, and stakeholder communication. Serve as a liaison for technical issues and enhancement requests across stakeholder groups, setting expectations clearly and keeping everyone aligned. Support backlog refinement and prioritization, making trade‑offs transparent to stakeholders. Identify opportunities to improve workflows, reduce manual effort, and expand platform capability. Support change management, release governance, and CAB discipline consistent with platform compliance requirements.

Learn the business deeply and grow platform and product skills over time toward broader product ownership. Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.