Help Desk IT Tech

American Paper & Twine, a division of Imperial Dade, leading national distributor, has a job opening in Nashville, TN. The IT department is hiring a talented IT Technician responsible for multiple areas of expertise which include:
End User Help desk support;
Maintaining, analyzing, troubleshooting, repairing, and updating/upgrading computer systems, hardware, and computer peripherals;
System setups for new hires. In a very collaborative and team-oriented environment, there is also a tremendous amount of opportunity to continue to learn and grow skillset.

This position is full-time Monday-Friday, plus the ability to provide after-hours support on a rotational basis.

Responsibilities

• Documents, maintains, and upgrades or replaces hardware and software systems.
• Provides end-user support for hardware and Windows software support across all locations.
• Sets up new desktops and laptops for new users, along with replacements for existing users. Supports and maintains user account information, including rights, security, and systems groups.
• Reviews security requirements and backup requirements for the network and applications.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects the organization’s value by keeping information confidential; works with all personnel to meet company and user needs.
• Ability to respond to help desk requests after hours on a rotational basis

Qualifications

• Previous 1-year experience in information technology.
• Customer-facing  soft skills , including excellent verbal and written communication.
• Excellent attention to detail.
• Demonstrates technical knowledge with Microsoft Windows operating system & Microsoft Office Suites
• Good problem-solving and analytical skills, strong aptitude to learn new technologies
• Applies newly developed skills under the direction of the Network Administrator.
• Completed or obtaining a Bachelor’s Degree in Computer Technology preferred or equivalent experience, completed or obtaining CompTIA A+ certification preferred.