Vice President, Clinical

Vice President, Clinical Applications

Job Summary:

The Vice President, Clinical Applications will report to the CIO and lead the team responsible for Arch Well Health's clinical applications, including eClinical

Works and the related tools and applications that support care delivery across our markets. This person will help make sure our systems are reliable, easy to use, well-governed, and aligned with the needs of our providers, center teams, members, and business partners.

We are looking for a leader who understands healthcare technology, enjoys working closely with clinical and operational teams, and can balance strategy with practical execution. The right person will be comfortable setting direction, solving problems, supporting the team, working with vendors, and helping Arch Well continue to improve how clinical applications support our care model. They are expected to not only operate the current environment but also shape the clinical applications strategy for Arch Well Health.

• Lead the Clinical Applications team, including governance, support, implementation, optimization, product, and project delivery work.
• Serve as the primary leader for eClinical
  
  Works and related clinical applications, making sure these tools support Arch Well's clinical, operational, and business goals.
• Create clear processes for reviewing application changes, prioritizing requests, managing releases, standardizing workflows, and improving system configuration.
• Work closely with clinical leadership, operations, market teams, IT, training, revenue cycle, quality, compliance, pharmacy, digital communications, and other partners to connect technology decisions to real business and care delivery needs.
• Guide implementations, upgrades, hotfixes, configuration changes, testing, validation, go-live planning, post-launch support, and ongoing system maintenance.
• Make sure users have a dependable support experience, with clear intake channels, escalation paths, root-cause follow-up, documentation, and communication.
• Look for ways to improve clinical workflows, provider experience, member engagement, interoperability, patient safety, reporting, and day-to-day operational efficiency.
• Manage vendor relationships, including eClinical
  
  Works and other partners, to review capabilities, resolve issues, coordinate escalations, and keep work moving forward.
• Seek and support integration and interoperability opportunities that improve the user experience, increase data availability, reduce manual work, and strengthen coordination across clinical, operational, and reporting workflows.
• Set team goals, staffing plans, operating metrics, and communication routines that create visibility and accountability for the Clinical Applications function.
• Coach and develop team members while building a culture of collaboration, ownership, responsiveness, documentation, and service excellence.
• Informed by business, clinical, and market priorities, develop a practical roadmap for eClinical
  
  Works and related clinical technologies that balances reliability, standardization, provider experience, care model support, interoperability, and long-term platform evolution.
• Maintain awareness of developments across the broader EMR, clinical applications, interoperability, automation, analytics, and digital health landscape, and translate relevant advancements into practical recommendations for Arch Well's clinical application roadmap.
• Use application data, support metrics, workflow performance indicators, user feedback, and operational outcomes to assess system health, identify improvement opportunities, prioritize work, and report progress to leadership.
• Partner with training, operations, clinical leadership, and market teams to support adoption…