Sr. systems analyst- Microsoft

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.

As a Senior Systems Analyst – Collaboration Engineering, you will help shape and support the technology platforms that enable partners around the world to communicate, collaborate, share information, and get work done. This role is responsible for the administration, configuration, governance, support, and continuous improvement of enterprise collaboration platforms serving global teams across Starbucks.

You will act as a subject matter expert for collaboration technologies, partnering with Product Managers, Engineers, Security, Compliance, Infrastructure, and business stakeholders to deliver secure, reliable, and user-centric digital workplace experiences. This role combines platform administration, business analysis, solution design, vendor engagement, licensing management, and Tier III operational support responsibilities.

• Administer and govern enterprise collaboration platforms including Microsoft Teams, SharePoint Online, M365 Copilot, Smartsheet, and related productivity technologies.
• Design and deliver collaboration solutions that align with business objectives, improve productivity, and enhance the partner experience.
• Manage platform security, governance, compliance, access controls, lifecycle management, and information protection requirements.
• Serve as the senior technical escalation point for complex platform issues, driving root cause analysis, service reliability, and operational excellence.
• Lead vendor relationships, support contract and renewal activities, and coordinate issue resolution with technology providers.
• Manage software licensing, utilization reporting, compliance, budgeting support, and cost optimization across collaboration platforms.
• Partner with business, product, security, compliance, infrastructure, and support teams to deliver secure, scalable, and reliable collaboration services.
• Drive platform adoption, change management, user enablement, and continuous improvement through analytics, feedback, and best practices.

• 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
• Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
• Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.
• Experience gathering requirements, analyzing business processes, and translating partner needs into scalable technical solutions.
• Experience providing Tier III support, troubleshooting complex issues, driving root cause analysis, and coordinating escalations with third-party vendors.
• Experience managing enterprise SaaS licensing, utilization, vendor relationships, and software asset governance.
• Strong communication, stakeholder management, relationship-building, prioritization, and cross-functional collaboration skills.

• Experience administering Microsoft 365 collaboration services, including SharePoint architecture, governance, information architecture, and content management.
• Experience implementing platform integrations, workflow automation, or solutions using Power Platform, Power Automate, or related tools.
• Knowledge of identity, access management, security, and compliance concepts for enterprise collaboration platforms.
• Experience supporting adoption, change management, service health metrics, dashboards, or executive reporting.
• Experience working with global teams across multiple regions and time zones.

• As a…