Licensed and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Life and Health Insurance Specialist responsible for educating and guiding customers in selecting suitable insurance policies.

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries about coverage, benefits, claims, and other insurance-related topics.
• Maintain accurate customer information and documentation.
• Stay updated on changes in insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns regarding policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training and professional development.

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Call center experience preferred.
• Proficient in Microsoft Office applications.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical, and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Dependability in completing assignments and attendance.

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Own headset (specific models to be recommended).

Competitive compensation, paid time off, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

This role is based in a professional office environment. Must be authorized to work in the country. Subject to background checks and drug screening. MCI is an equal opportunity employer committed to diversity and inclusion.