Commercial Lines Account Manager

Overview

Martin & Zerfoss, Inc. is seeking a Commercial Lines Account Manager for a full-time role in Nashville, TN. The position has a hybrid work arrangement, with 2 days in-office and 3 days WFH after the initial in-person training period.

• Manage Commercial Lines client accounts with the focus on providing exceptional customer service.
• Support Producers in day-to-day servicing of client accounts, including direct contact with clients and insurance carriers.
• Analyze new and renewal policies and coverages, take client phone calls, process agency bill transactions, quote and present new lines of coverage to round out accounts, and remarket existing lines of coverage.
• Develop strong relationships and trust with clients, producers, underwriters, carriers, and teammates.
• Develop and maintain strong technical knowledge of commercial lines coverage.
• Utilize Applied Epic to manage and track all work.
• Follow agency and department workflows and procedures to complete daily tasks.
• Embody our Agency Core Values in all work:
  Integrity, Problem Solving, Empathy, Teamwork, Growth.

• High level of commercial insurance knowledge
• Tennessee P&C Insurance License
• Experience using an insurance management platform desirable but not required
• Able to reliably commute to our West Nashville office two days a week after the initial training period
• Exemplary organization, time management and prioritization skills
• Bachelor’s degree in Risk Management or related field desired, but not required
• High degree of professionalism along with excellent business writing and communication skills.
• Team player that contributes to a positive work culture

• Base pay range: $60,000.00/yr - $85,000.00/yr
• Salary range between $60,000-$85,000 per year, commensurate with experience
• 20 days of PTO to start
• 10 paid holidays
• Comprehensive benefits package including medical, dental, vision, life, short- and long-term disability, 401k and other benefits
• Continuing education

• Equal Opportunity Employer
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• No third-party inquiries, please.

We are an independent insurance firm in Nashville, TN with a history dating back to 1978, focused on Personal, Commercial, Bonds, Affluent Lines, Professional Liability Insurance, and Benefits & HR Consulting. We value relationships and seek to grow with a talented team member.