Volunteer Engagement Coordinator

Volunteer Engagement Coordinator

Second Harvest Food Bank of Middle Tennessee is seeking a full-time Volunteer Engagement Coordinator to join the External Affairs Department. For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee.

What You'll Do:

Summary:

Volunteer Engagement Coordinator greets, trains, motivates, and manages volunteers responsible for food sorting activities in a warehouse environment. Ensures volunteer satisfaction by engaging with individuals and groups throughout the project. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Key Responsibilities:

• Customer service and hands-on volunteer management
  - Leads volunteer groups through food sorting, repackaging and assembly projects.
• Provides training for food safety, warehouse safety and food sorting requirements.
• Motivates and supervises volunteers.
• Provides tours of the facility to volunteers.
• Educates volunteers on organization mission and upcoming events and campaigns.
• Assigns volunteers to work with other departments, as requested.
• Manages volunteers at off-site fundraisers and food drives.
• Project management
  - Ensures that all volunteer projects are completed correctly and efficiently.
• Sets up workspace and prepare supplies for the assigned projects.
• Ensures food safety standards are met by proper cleaning of workspace after every shift.
• Operations procedures/inventory control
  - Ensures accurate inventory control and communicates with the operations department daily to coordinate the movement of palletized food and needed supplies.
• Follows all inventory control procedures required for transferring product.
• Scans and labels all completed pallets.
• Reports the status of inventory production in daily reports.
• Conducts cycle counts for product stored in volunteer sort rooms.
• Completes and submits pallet drop request forms.
• Daily use of warehouse equipment (manual and electric pallet jacks), weekly use of forklift (tow motor).
• Required service hours management.
• Manages court ordered community service volunteers.
• Assigns court ordered community service volunteers to work with other departments.
• Tracks service hours, and dismiss volunteers who do not meet job requirements.
• Confirms completed hours for court, school, and corporate volunteers.
• Other duties as assigned.

When & Where:

Schedule:

Staff work schedules vary to ensure coverage when volunteers are available to volunteer. Volunteer Engagement Coordinators typically work the following schedule:

• Monday: 8 am - 4:30 pm
• Tuesday – Thursday: 8:00 am – 4:30 pm or 1:00 pm – 8:30 pm
• Friday or Saturday: 8:00 am – 4:30 pm

This position regularly works on evenings and weekends and requires flexibility to change schedules and cover for other shifts, as needed.

Travel:
Occasional daytime travel required, up to 5% of work week within the local service area, and to and from the Main Distribution Center in Nashville, Tennessee as needed.

Flexibility:
Our flexible work program is a strategic tool to achieve organizational goals, empower employees to do their best work and foster engagement by supporting high performance, business continuity as well as wellbeing and work-life-balance. Work Flex arrangements are complex and specific to individuals and roles.

Essential business/first responder:
In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential…