Support Manager, Inbound Vessel Close

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment, and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France.

The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land.

Location:

Nashville, TN, US

Responsible for supervising associate performance and participating in the daily activities performed by the Inbound Vessel Close department. Manage escalated issues for external and internal customers as well as any items delegated by management. Assure the proper training and execution for managing all IBVC tasks. Provide feedback, coaching and mentoring to staff members.

• Manage performance of team through annual performance evaluations and corrective action.
• Problem resolution.
• Team Support, Coaching/Mentoring, Timesheet review.
• Process Review.
• Reporting.
• MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED.

• High School Diploma or GED required.
• Bachelor's degree preferred.
• 1-3 years general experience.
• 3-5 years industry experience.

• Work collaboratively with other departments and individuals.
• Excellent and clear communication skills, both written and verbal.
• Provide fair and open feedback.
• Active listener.
• Excellent judgment and decision making.
• Time management – to manage one’s own time and assist with the time of others.
• Service-oriented.
• Knowledge of principles and procedures for personnel recruitment, selection, training.
• Understanding of the company’s HR policies.