Operational Risk Manager

Who You’ll Work With:

AB operates a “Three Lines” model where Risk Management is an independent function in the “second line”. The department has dedicated teams for operational risk and investment risk, as well as specialist risk directors for liquidity, counter party and credit risk. The risk department is led by AB’s Chief Risk Officer (CRO) who is a direct report of AB’s Chief Executive Officer (CEO).

The operational risk team is also supported by first-line Risk Managers who operate as Risk Officers in AB’s business units. Together, the Risk Officers, specialist risk directors, investment and operational risk teams form AB’s Risk Management department.

Alliance Bernstein is currently seeking an experienced Operational Risk Manager (AVP/Manager level) to join the enterprise risk function as part of the second line of defense. This individual will play a key role in supporting and enhancing AB’s Operational Risk Management Framework, with particular emphasis on Governance, Risk, and Compliance (GRC) technology, error/event management oversight, and operational risk reporting. The role will partner closely with Strategic Business Units (SBUs) and Embedded Risk Managers to ensure the effective assessment, monitoring, and mitigation of operational risks across the firm.

A key responsibility will be managing and overseeing the Error Coordinator team in Pune to ensure consistent and timely error governance.

• Support the configuration and continuous improvement of AB’s GRC platform to align with operational risk strategy globally.
• Administer the GRC system, including user access, troubleshooting, workflow support, and enhancements to meet evolving risk management needs.
• Update and maintain libraries (e.g., process, risk and controls, currencies, roles etc.) within the GRC system.
• Monitor and triage reported risk events in the GRC system, ensuring they are documented accurately, and reported and escalated within established SLAs.
• Coordinate AB’s Risk and Control Self-Assessment (RCSA) program, ensuring all RCSAs are captured, maintained, and updated in the GRC system, enabling global transparency and reporting.
• Oversee a team of Error Coordinators (ECs) based in Pune, India, providing direction, oversight, and quality review of error/event management activities.
• Provide coaching and development to the EC team to strengthen consistency, analytical quality, and adherence to operational risk framework standards.
• Serve as escalation point for complex or sensitive events, partnering with SBU embedded risk, compliance, operations, and stakeholders to ensure appropriate resolution.
• Support the development and enhancement of AB’s operational risk framework, including risk assessments, incident/breach reporting, and remediation plans.
• Produce regular and ad-hoc risk reporting and management information (e.g., KRIs, monthly packs, dashboards) to support senior management decision-making.
• Deliver training and awareness sessions on operational risk policies, error/event management, and use of the GRC platform.
• Stay current on industry best practices, regulatory expectations, and risk management standards, share insights with the global risk function.

• Executes in line with responsibilities and seeks to deliver an outcome
• Creates opportunities for commercial impact, client relationships and cost reduction, while coaching others to do the same
• Displays clear leadership and grows talent
• Leads change
• Communicates with clarity and impact; and
• Positively influences the environment and culture of the firm and enforces inclusivity.
• Experience in operational risk management within the financial services or investment management sector.
• Strong knowledge of operational risk frameworks, error/event management, and control assessment.
• Experience managing or overseeing a team, preferably across global or offshore locations.
• Experience delivering risk reporting to senior management and governance committees.
• Hands-on experience with GRC platforms (configuration, administration, reporting). Experience with Resolver, GRC a plus.
• Experience with business intelligence and reporting tools…