General Manager

Description

Job Overview:

The General Manager leads a profitable growth-oriented business in a specific location (“Market Center”) with full profit and loss responsibility. A General Manager is the comprehensive operations leader of rental uniforms and adjacent products and responsible for service, sales, production, merchandise, people leadership, safety, and finance. He/she drives profitability and growth by putting the customer first, while investing in our people by coaching, engaging and motivating behaviors to service our customers.

• Manage all facets of the market center including sales, finance, people leadership, and customer service with full P&L accountability.
• Manage a Market Center (MC) location, possibly with depots and service centers (annual revenue of $10M +).
• Drive new sales growth within existing client base and ensure the delivery of exceptional customer service to our clients.
• Develop short- and long-term operational strategies in partnership with senior team members and provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost-effective manner.
• Lead and manage a highly productive, motivated, and driven team through strong communication, empowerment, reward, and coaching techniques.
• Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain and Compliance.
• Partner with the business unit leaders and other key stakeholders to drive change and implement new business processes.
• Drive profitability and growth by obtaining new customers and retaining current customer relationships and maintain the market center’s total managed volume.
• Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships.
• Ensure compliance with contracts and company policies and procedures.
• Participate in hands‑on activities in the Market Center and in other field locations.
• Establish a cohesive team between service and production departments to meet organizational goals.
• Overall MC results, including but not limited to metrics in Service, Production, Sales, Supply Chain, People Leadership and Finance departments.
• Sets clear expectations for each department and leads by example.
• Ensure daily efficient operations of location in accordance with established business values, policies and processes.
• Implements, administers and evaluates programs and procedures to ensure maximum customer retention.
• Develops and maintains valid service agreements, positive service attitude, effective quality assurance, good customer relations and efficient route management.
• Implements general price changes when needed and changes prices on specific accounts as needed.
• Reviews financial statements, reports and other performance data in a dedicated manner. Measures financial productivity and sales goal achievement to determine areas in need of remediation and improvement.
• Personally oversees the proper and timely collection of the Company’s accounts receivables.
• Create a pervasive sales culture that fosters team selling via Together in Growth (TIG) and Shared Lead programs.
• Proactively supports the generation of new business for the MC. Provides leadership and support for new sales opportunities.
• Develop and maintain customer relationships with the Market Centers top customers.
• Completes in person meeting for each department head weekly to review performance.
• Promote and sustain a safety culture.
• Ensures all safety accidents and incidents are timely investigated and reported by department leadership.
• Oversees implementation, administration and evaluation of production programs and procedures.
• Conduct short and long range planning to ensure achievement of production goals and standards.
• Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for the customer base.
• Sustain merchandise control billing and collections to recover costs associated with customer lost and ruined goods.
• Partner with labor relations or human resources…