Branch Manager At Nashville, TN Branch

About the job Branch Manager At Nashville, TN Branch

Job Description

The Branch Manager is directly responsible for all operations for their respective branch. The position is designed to grow, coach, and lead all members of the service department, while increasing revenue and customer satisfaction year-over-year. It is paramount that the Branch Manager hold themselves, their direct reports, and their teammates accountable to be excellent in all areas while executing our mission of providing peace of mind to every customer.

The Branch Manager reports directly to the District Manager and works with him/her to ensure that their respective branch is achieving the highest service standard in the industry.

• Ensure all customers receive a service that meets Urbanex expectations of high quality
• Grow, coach, and develop the Assistant Branch Manager to be able to effectively lead their own branch
• Personally train and work in the field with technicians to evaluate and improve upon customer service and pest control skills while ensuring all performance standards are being met at every single service
• Oversee the execution of all required inspections, such as weekly truck inspections, monthly in-field training inspections, and weekly integrity inspections
• Ensure our service consistently exceeds customer expectations by conducting personal follow up visits and quality control checks with customers, and handling escalated customer issues as they arise
• Oversee the execution of training meetings for the service team, ensuring that they are informative, motivating, and engaging
• Ensure all customers receive their recurring service as scheduled by running accurate and timely staffing and job pool reports, constructing routes accordingly, and running route personally if needed
• Maintain knowledge of legal requirements and government reporting regulations impacting human resource functions and ensure that policies, procedures, and reporting are in compliance
• Intentionally and diligently build a culture predicated upon purpose and drive engagement

• Tennessee Commercial Applicator Category 7 Certification (or ability to test for) preferred, but not required
• Proven operations experience in a high-growth environment
• Ability to communicate, present, and influence all levels of the organization, including executive and C-level
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communication skills

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of working outdoors in all weather conditions
• May be required to lift up to 50 pounds

• Additional bonus paid to candidates who have a Commercial Applicator Category 7 Certification
• Health, vision, and dental insurance
• Annual reviews and merit-based raises
• Generous paid vacation, holiday, and special day off opportunities (you get a paid day off for your birthday!)
• Annual Leadership and Professional Development Seminars
• Relocation assistance when applicable