Sr Regional Manager

Lens Crafters – Sr Regional Manager

Requisition  | Store #: RDO
104 | Lens Crafters Region 104 | Position:
Full‑Time

Lens Crafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. Our mission centers around sight—quality care helps us see the joy in life, learn from the best, and innovate the future in optical care.

The Sr Regional Manager delivers key results: sales, profit, and a high‑quality patient and customer experience across a multi‑unit, cross‑functional environment (retail, lab, doctor services). Through coaching and performance management, the Sr. Regional Manager establishes Lens Crafters as the premier destination for all vision needs, gains market share, drives topline and profitability growth, and delivers key performance metrics through flawless execution of the brand proposition.

• Teaches and coaches Store Managers to achieve goals and foster execution of best practices for growth.
• Leads teams through effective performance management to ensure goals are consistently met or exceeded.
• Attracts and hires high‑caliber talent to ensure positions are filled timely.
• Builds a bench of talent internally and externally to be ready for placement.
• Analyzes the business, creating and communicating clear action plans that optimize results.
• Leads and drives quality and improvement in the region to deliver on all key performance indicators.
• Manages profits and expenses and ensures proper usage of company funds.
• Directs and approves workforce management activities according to brand policies, labor and operational initiatives.
• Manages operational execution and ensures brand standards are met in accordance with Company direction.
• Ensures the protection of all company assets and that policies and practices are being followed consistently.
• Models the behaviors and is accountable for the store delivery of a consistent and brand‑right patient and customer experience.
• Inspires team growth through individual development plans to promote an environment of personal growth and accountability.
• Provides on‑the‑job training and guidance to Store Managers.
• Creates an inspiring and inclusive work environment reflective of the brand.
• Ensures all Company approved safety programs are implemented and maintained.
• Works weekends and evenings to support the business needs and ensure optimal store operation.

• High School graduate or equivalent.
• 5+ years multi‑unit retail experience.
• 8+ years management experience.
• A proven track record of delivering positive results and growth.
• Excellent business and financial acumen including operational analysis.
• Comprehensive knowledge of retail operations, processes and policies.
• Working knowledge of computers and Microsoft Office.
• Strong basic math skills.
• Ability to travel up to 80%; willing and able to work weekends and physically in stores during times of high business need.
• Strong command of the English language for correspondence.

• College degree or equivalent.
• Previous experience in a leadership position within retail or customer service industry.
• Knowledge of basic optics and merchandise.

Competitive base salary, performance bonus and/or commission plan, health care, retirement savings, paid time off/vacation, and employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.