Training & Development Manager

Position Summary

The Training and Development Manager is responsible for designing, implementing, and evaluating comprehensive learning and development programs that drive organizational performance and foster a culture of continuous growth. This role partners with leaders and stakeholders to assess needs, develop strategic training initiatives, and ensure alignment with business objectives and compliance requirements.

• Conduct regular needs assessments with business leaders to identify skill gaps and training opportunities.
• Design, develop, and deliver blended learning programs (classroom, virtual, e-learning, OJT) tailored to diverse audiences.
• Evaluate training effectiveness using feedback, assessments, and performance metrics; refine programs for continuous improvement.
• Lead and mentor a team of trainers, providing coaching and professional development.
• Collaborate with subject matter experts and cross-functional teams to ensure training content is relevant and up-to-date.
• Set performance metrics, evaluate productivity, and help associates create long-term career plans within an organization.
• Manage training budgets, logistics, and vendor relationships to ensure cost-effective delivery.
• Ensure all training initiatives comply with organizational policies, industry standards, and regulatory requirements.
• Stay current with learning technologies, trends, and best practices to innovate and enhance training offerings.
• Support onboarding and ongoing development for new and existing employees.
• Research and approve necessary annual and new hire compliance training
• Exhibit a strong understanding of banking industry regulatory compliance including First Bank- specific policies and procedures, applying knowledge and best practices as appropriate
• Oversee Reporting for compliance and audit purposes:
• Monthly and quarterly reports:
• Compilation of quarterly Board reports
• Compilation of distribution of quarterly past due reports
• Foster a culture of learning, inclusion, and professional growth throughout the organization.
• Embrace and champion First Bank’s core values and strategic initiatives

• Bachelor’s degree in Human Resources, Education, Organizational Development, or related field or equivalent experience
• Previous management experience preferred
• 5+ years of experience in training, instructional design, or related field.
• Previous compliance experience preferred.
• Strong facilitation, communication, and leadership skills.
• Proficiency with Learning Management Systems (LMS) and digital training tools.
• Relevant certifications (e.g., CPTD, ATD) preferred.
• Demonstrated ability to manage multiple projects and adapt to changing priorities.
• Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity; demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.