Sr. Manager, Mission Engineering & Operations

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

Constantly grow as you work hard for a mission that matters at a company where you matter.

You will lead a team of Mission Engineers who serve as Axon’s embedded builders and operational partners inside strategic public safety agencies. Mission Engineers work face-to-face with the people doing the work, diagnose how the agency operates, and build the workflows, automations, integrations, and AI-enabled solutions that measurably improve it.

As Senior Manager, you will create the environment in which that work succeeds. You will coach experienced individual contributors, set a clear bar for technical delivery and agency partnership, and help the team turn ambiguous field problems into secure, maintainable solutions that reach production and earn sustained adoption. You will stay close enough to the portfolio to recognize patterns, anticipate risk, and connect what the team learns in the field back to Product, Engineering, and the broader organization.

Success is reflected in agencies becoming more capable, Mission Engineers growing into trusted transformation leaders, and strong field solutions becoming reusable patterns that benefit customers beyond a single engagement. Axon's mission is to Protect Life, and this team is one of the most direct ways we advance that mission alongside the agencies we serve.

Location: Southeast US Regionally based with Travel up to 40%
Reports to: Senior Director, Customer Deployment & Mission Engineering
Direct Reports: Individual Contributors

• Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments
• Coach individual contributors through complex technical decisions, ambiguous customer problems, executive conversations, and high-stakes delivery moments
• Establish clear expectations for ownership, technical quality, onsite partnership, production delivery, adoption, documentation, and measurable agency impact
• Build individualized development plans and create opportunities for Mission Engineers to expand their technical range, executive presence, and transformation leadership
• Foster a culture of curiosity, candor, responsible experimentation, continuous learning, and shared accountability
• Support thoughtful team growth by selecting and onboarding people who can both build practical solutions and earn credibility with agency stakeholders

• Ensure Mission Engineers begin with the agency’s mission, operational workflow, and desired outcome before selecting or building a solution
• Require clear baselines, success criteria, and adoption measures so impact is demonstrated rather than assumed
• Guide the team from discovery through production use, iteration, handoff, and sustained adoption
• Help Mission Engineers balance immediate agency needs with secure, maintainable, and scalable solution design
• Reinforce that success means the agency is more capable—not that one individual has become indispensable

• Maintain visibility across strategic agencies, active builds, adoption progress, technical risk, and emerging operational needs
• Match Mission Engineer capability and level to agency…