Operations Manager

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on‑demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

The Operations Manager resolves complex operational inefficiencies, aligns facility performance with key business targets, and drives overall site success. This role addresses team performance gaps through active coaching, mentorship, and workforce development to build a high‑performing site culture. Additionally, this position mitigates customer service and delivery risks in a fast‑paced environment while optimizing resources to support multi‑site business expansion.

• Oversee site operations and direct daily employee activity to achieve core operational goals
• Coach, train, and develop managers and service technicians to optimize team performance and drive departmental OKRs
• Leverage AI productivity tools to analyze site performance data, streamline scheduling, and optimize daily operational workflows
• Maintain high standards of customer service and operational execution across all facility functions
• Establish clear accountability structures to support career pathing toward multi‑site leadership

• Strategic leadership capabilities to manage staff, responsibilities, and priorities in a growth‑oriented, fast‑paced environment
• AI Literacy to evaluate performance metrics and modernize site management processes
• Strong interpersonal and communication skills to engage effectively with staff across all organizational levels
• Advanced problem‑solving, organizational, and analytical skills to address complex operational challenges
• Critical experience leading, coaching, and developing multidisciplinary operational teams

• Minimum Education: Bachelor's degree from an accredited four‑year college or university, or equivalent combination of education and experience
• Minimum Experience: 2 years of experience in site management or operational leadership
• Required Skills: Must have at least 2 years of experience with:
  • Directing facility operations and staff management
  • Performance coaching and team development
  • Operational planning and resource scheduling in time‑critical environments

Visa sponsorship not available for this role

Compensation: $85,000.00/Year - $/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
Echo Star Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of…