Customer Experience & Social Media Coordinator

Customer Experience & Social Media Coordinator

Join to apply for the Customer Experience & Social Media Coordinator role at Pontoon Saloon

$50,000.00/yr - $70,000.00/yr

• This role is available as a 50/50 Remote/in-person position.
• Must live near Nashville to assist, strategize, and meet with team members regularly for training and updates.
• This position has a focus on the entire customer journey while incorporating marketing and social media responsibilities.
• Experience with business-to-consumer and tourism markets is a plus, but not required.
• Sales background and experience on phones are also helpful; you’ll be responsible for assisting guests with their reservations, understanding the cruise options availability, pricing, and pitching & coordinating our add-on services.
• Organized & efficient with computer software such as Google (sheets, docs, forms, etc).

You will support staff with content creation and managing social media accounts (Facebook, Instagram, Tik Tok, Later). Intermediate Social Media capabilities preferred. You will research and advise on a strategy to maximize social media channels and reach new audiences. You will go on cruises to collect and create content to drive social media marketing.

Must work well with others, self-starter, and like having an opportunity to grow, learn, and contribute to a small business! This is a great role for someone who wants a flexible schedule and is interested in a career in sales and marketing.

Salary + Bonus & Paid time off. Flexible schedule with weekday & weekend availability regularly – can work with your schedule but this does require at min 2 weekends per month in our busy season, March - November.

• Thrive in a dynamic and collaborative environment.
• Have a clear, professional, and informative communication style.
• Experience in tourism, hospitality, or the music industry is preferred but not required.
• Critical thinker & problem solver.
• Self-starter, ability to plan, work on tasks, and meet deadlines.
• Knowledge in content creation and social media channels.
• Bonus: experience in advertising, graphic design, Adobe & Canva.

The Pontoon Saloon® offers Nashville’s #1 river cruise experience — a floating party boat on the Cumberland River perfect for bachelorette parties, birthdays, and private events. It’s the best honky tonk booze cruise on the water! We launched our first tours in the spring of 2017, welcoming thousands of people for the first time to the Cumberland River from the Nashville Riverfront.

We expanded in 2021 with the addition of our purpose-built marina just 2 miles from Riverfront giving us easy access to millions of visitors to Nashville and also our own marina to operate tours year-round. We also expanded with a second vessel, the Pontoon Saloon II, with added capabilities geared toward amazing corporate events. In 2024, we launched our Family Friendly brand - Nashville Water Taxi.

Offering daily history tours and services to and from all Gamedays & Concerts at Nissan Stadium Our staff enjoys good times, teamwork, and making sure our customers have a unique experience in Nashville. With a focus on safety and hospitality, we continue to deliver a 5‑star experience and hope that you, too, want to be a part of a growing company!

Entry level

Full-time

Marketing and Sales

Travel Arrangements

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