Key Relationships Senior Associate; Onsite, Nashville

Main areas of focus: Fundraising, Donor Relations & Experience, Mentorship, Team Support

Location: Greater Nashville area, including one day a week on-site in Franklin, TN

Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need for company sponsorship now or in the future.

You’ll cultivate, solicit, and steward relationships with prospects and existing donors for both Water Projects and Operations, and contribute to the efforts of the Key Relationships (KR) team by mentoring Associate-level team members, overseeing specific team initiatives, and providing some system support.

As a Key Relationships Senior Associate, you’ll be a core member of the Key Relationships team by directly contributing to the revenue line and by overseeing projects that benefit the greater team. Reporting to the VP of Key Relationships for the first 90 days followed by the Associate Director of Key Relationships, you’ll cultivate and grow a portfolio of major donors with increasing independence and sophistication.

With charity: water’s Experience Lab in your footprint, you’ll be the primary on-site point‑of‑contact for visitors to our Lab capable of donating $6K or more to our Water Programs or Operations. You’ll provide mentorship to KR Associates and support the team through specific campaigns and initiatives. You’ll participate in cross‑departmental projects as KR team representative, maintaining an open line of communication among key stakeholders.

• Developing and growing a balanced portfolio of major supporters capable of donating $6–$20K raising $800K+ annually to support water projects
• Providing strategic stewardship support to local executive leaders and other fundraisers as needed, helping to advance cultivation and relationship management within high‑capacity portfolios and ensuring forward movement on key donor opportunities
• Building meaningful long‑term relationships with individuals and families through personal visits, phone calls, and other meaningful touchpoints
• Serving as the on‑site point‑of‑contact representing Key Relationships and Brand Partnerships for visitors at the Experience Lab in Franklin, TN
• Consistently delivering an exceptional donor experience by establishing personal rapport, providing timely stewardship and project updates, asking the right questions and actively listening, and finding opportunities to provide surprise‑and‑delight elements
• Becoming a skilled external and internal communicator, successfully navigating social and relational dynamics, and actively looking for opportunities to connect necessary dots and add value
• Ensuring timely provision of thank you notes, progress reports, and completion reports for all supporters under your care
• In partnership with the Prospect Development Manager, identifying potential major donor prospects and opportunities from monthly and mid‑level donors, and finding creative ways to cultivate these generous givers into Water Project Sponsors
• Co‑hosting and supporting major donor events throughout the year, from planning and execution to follow‑up
• Traveling both individually and with other members of the Key Relationships team, to visit supporters, host events, and hone fundraising skills
• Deepening knowledge of the nonprofit industry and industry trends in order to make more informed decisions on a daily basis
• Becoming a skilled and effective external and internal communicator by honing writing and presentation skills
• Providing mentorship to KR Associates on specific topics, modeling team best practices and informed decision‑making, and sharing resources
• Supporting the greater Key Relationships team by providing leadership and project management over designated projects and initiatives, providing hiring and interview support, and onboarding new team members
• Engaging in continued learning around the WASH sector and the technical aspects of charity: water’s work around the globe

• A Bachelor's degree
• 4+ years of full‑time work experience in donor relations, customer service, project management, or a related nonprofit role
• A strong EQ and ability…