Program Specialist, Match

JOB TITLE: Program Specialist, Community-Based (Match Support, Sports Buddies focus)

REPORTS TO: Manager of Community-Based Programs

SUPERVISORY RESPONSIBILITY: No

FLSA STATUS: Non-exempt, Salary

LOCATION: Hybrid with on-site requirement in Nashville, TN

For over 50 years, Big Brothers Big Sisters of Middle Tennessee has served young people in the Middle TN region. Our work supports our belief that every child has the ability to succeed and thrive in life. Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (Bigs) and youth (Littles). Through our commitment to quality, innovation, and the passion we have for our work, we develop and sustain positive, life‑changing relationships that have a direct and lasting impact on the lives of our youth and the adults who mentor them.

Our Mission is to create and support one‑to‑one mentoring relationships that ignite the power and promise of youth. As noted by our Vision
, we are driven by a future in which all youth achieve their full potential.

Our values guide us every day: we build strong, trusted relationships that allow us to make a greater impact in our community. We take ownership of our commitments, strive for excellence and continuous improvement. We embrace evolution—approaching challenges with curiosity, optimism, and a solutions‑focused mindset. Together, these values shape our culture, drive our success, and ensure we deliver on our vision for the youth we serve.

We are honored to have been selected as one of Nonprofit Time’s Best Nonprofits To Work For in 2024, 2025, and 2026, and named a 2024 Inclusive Workplace by the Best Companies Group and COLOR Magazine. We are bigger and better together!

The essential functions of the position include but are not limited to the following:

Big Brothers Big Sisters seeks a Program Specialist who will thrive in a growing organization dedicated to positively impacting more youth through high quality, 1‑to‑1 mentoring. In this role, you will support and strengthen mentoring relationships between youth and positive adult mentors. Your coaching and guidance will help empower and inspire youth to reach their full, inherent potential, especially youth of color who are disproportionately impacted by systemic barriers.

Primary responsibilities include providing regular, ongoing support to new and existing BBBS matches to ensure child safety, positive outcomes for youth, healthy and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS.

Our ideal candidate will thrive in a fast‑paced environment, be organized, provide a positive customer experience, be able to multitask, and have a passion for improving the lives of young people and our underrepresented youth. This team member will be passionate about and able to engage mentors and community partners from diverse communities, especially within communities of color. Evening and some weekend hours are required.

People from the communities we serve are especially encouraged to apply.

Beyond the day‑to‑day responsibilities of the role, we expect team members to demonstrate a commitment to excellence and consistently reflect our agency’s values in how they show up, collaborate, and make decisions.

• Manage a caseload of volunteer adults (Bigs) and youth (Littles) who have been paired in a mentoring relationship, primarily those that are part of the Sports Buddies Program. Through regular support calls, continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer and family satisfaction.
• Identify, address, and resolve existing and/or potential match challenges through regular coaching conversations and in‑person meetings.
• Provide ongoing coaching, support, and training to help develop and sustain lasting match relationships that have a positive impact on the youth served.
• Administer surveys to evaluate mentoring relationship quality and youth outcomes.
• Maintain up‑to‑date, accurate, and detailed documentation and database records according to Big Brothers Big Sisters standards.
• Coordinate…