RN Specialty, DDEC Endoscopy Center

Job Details:

Job Location:

222 22ND AVE NORTH - NASHVILLE, TN 37203,

Heritage Medical Associates (HMA) is Middle Tennessee’s largest independent multi-specialty physician group, proudly serving patients since 1991. We are committed to protecting and advancing physician‑led, patient‑centered care through financial strength, operational discipline, and shared accountability. Registered Nurses provide patient support by delivering comprehensive, compassionate, and customized patient care – performing clinical, administrative, and clerical duties within Tennessee state scope of practice, and supporting physicians and care teams across clinic locations.

All work is performed in alignment with HMA's mission, values, and commitment to high ethical and compliance standards.

• Collect and document patient data across all encounter types (in-person, phone, EPIC portal) — including chief complaint, vitals, allergies, medications, immunizations, and health history; complete comprehensive health assessments annually as indicated.
• Triage patients appropriately; notify physician or provider of abnormal findings, pending lab results, or urgent concerns in a timely manner; administer CPR as needed.
• Prepare and administer medications, immunizations, allergy serum, treatments, and tests per physician order and established protocol; accurately document dosages, reactions, and side effects.
• Conduct testing and correctly collect, label, and handle specimens and cultures; dispose of infectious and hazardous waste per infection control standards.
• Operate and troubleshoot clinical equipment; maintain stocked, clean, and sterile exam rooms.
• Assist physicians with procedures; provide patient education, discharge instructions, and wound care as directed.
• Manage medications — call in/e-scribe prescriptions, document sample medications, remove expired stock, and ensure secure storage of all medications and supplies.
• Responsible for managing EPIC work queues.
• Other duties as assigned.

• Ensure sterile instrument processing is completed per protocol and manufacturer recommendations; maintain quality control checklists.
• Schedule appointments with physicians and specialists; obtain consents, pre-certifications, prior authorizations, and referrals in advance; track diagnostic studies and specialist visits to ensure follow-through.
• Answer phones and return all calls/voicemails within 24 hours; complete required HMA forms accurately and timely.
• Maintain an orderly work area; monitor and reorder supplies proactively; maintain copier and fax equipment.
• Attend and actively participate in clinic meetings, huddles, and required training to stay current on workflow changes and continue professional development.
• Other duties as assigned.

• Engage with patients, team members, and the public with sensitivity, courtesy, and respect in every interaction.
• Communicate clearly and professionally — listen actively, answer questions accurately, and go the extra mile to ensure patient needs are addressed.
• Mentor new employees and willingly assist colleagues to promote a team-spirited, collaborative work environment.
• Model behavior consistent with HMA's mission, vision, and values; avoid interactions that undermine team cohesion.

• Serve as a clinical training resource and informal preceptor for RN I staff and newly hired nurses, sharing clinical knowledge and best practices as needed.
• Precept and orient new nursing staff on clinic workflows, clinical procedures, and EHR documentation; provide constructive feedback to support successful onboarding.
• Supports 3–4 providers.

• Support clinical & patient excellence by creating a…