Q&FS Inbound​/Lab Lead

Nom Nom delivers delight to your dog’s day. We’re driven by a deep love for dogs and a commitment to their well-being, and are guided by a simple yet powerful philosophy: to provide pups with meals that mirror the devotion, attention, and care that they give us.

Our variety of real good, feel good meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Board-certified veterinary nutritionists and world-class scientists have made sure of that, by ensuring maximum nutrition from all of our recipes while advancing dog health at large.

Join us on our journey to push boundaries and innovate relentlessly, in order to create the most exciting dog food ever. You’ll be part of a world where passion meets nutrition, and every tail wag is a testament to our dedication to dogs—and the people that love them.

Nom Nom is improving the lives of dogs everywhere. One meal at a time.

We’re a team of pet lovers (duh), complacency crushers (you bet) and doggedly-determined experts (woof) that pride ourselves on serving up the best food possible for our four-legged family.

We take absolute ownership over everything we do, persistently pushing one another toward creative solutions to complex problems. With a healthy serving of fun when time permits. (Time always permits.)

The Laboratory Lead
-PCQI manages the internal Laboratory for analytical data as well as working with R&D/ SQA for ongoing compliance management of Supplier COA Verifications and MRA Testing compliance protocols. Hold and Release processes involving testing of ingredients until results are back and confirmed within specification.

This role will require initial start up of the lab and all instrumentation. Partnerships with lab vendors to ensure instrumentation is set up properly and calibrated per the standards. This role will also include the design of a system to ensure compliance to testing protocols per the Mars requirements.

• Set up Lab instrumentation (CEM Oracle and Sprint) including verification, validation of results
• Management Equipment Calibration Program
• Proactively Communicate Holidays to External Lab contact
• Own Lab Audit and Corrective Actions
• Mange retain samples
• Finished Product
• Raw Materials
• Audit Receiver Capabilities
• Sample protocols and compliance
• Ensure all transport rules are adhered to, wash certs, CoA, seals, etc.
• Training
• Validations
• New method implementation
• Coordinate with SQA
• Rejections
• RCA (internal method issues)
• New equipment implementation
• Manage Raw Material Derogations and proper approval process
• Manage all sampling plans, finished good monitoring plans and samples to MGS or other laboratories as needed.
• Manage factory receiving lab ensure compliance to standard
• Create LIMs like Database incident management for raw material customer complaint analysis
• Review all sampling plans, rejections and LIMs analysis
• GMP in Lab
• Investigate Raw Material Analysis NC
• Traceability Raw Material (lab results data)
• Manage Lab Safety
• Manage schedule, admin, vacations, PDP
• Ensure adherence to sampling plans lot
• Organize and ship all microbiological samples to appropriate lab with proper shipping technique
• Ensure swab list is generated and completed as scheduled.
• Other duties as assigned

• College Diploma /University degree in science or equivalent level of experience.
• Knowledge of Quality & Food Safety Systems, along with Analytical and problem‑Solving Skills.
• 3–5 years of work experience in a Food manufacturing environment.
• Experienced in auditing, quality systems, and laboratory techniques.
• Knowledge of computers and MS office along with knowledge of Quality and Food Safety Systems.
• High interpersonal and communication skills foster the ability to build trust and rapport with employees at all levels.
• Proficiency in Google Workspace, Microsoft Office Suite, Power BI, and spreadsheet tools.
• Competency
• Analytical
• Responsible
• Curious
• Efficient
• Results Driven
• Team Player

• Competitive pay
• Associate Discount
• Medical, Dental, Vision, Prescription and much more
• Health Savings Account and FSA
• 401K with a match to 4%
• We pay 100% of Short Term and Long-Term disability
• Life Insurance
• Paid holidays and vacation
• Formal training and opportunities for career progression

Nom Nom embraces inclusion, diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Nom Nom is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.