Breakfast Attendant

Job Description

The Breakfast Attendant is expected to provide excellent customer service to all guests they encounter, whether in the breakfast area or not. Excellent service includes offering a quality product with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. This position is responsible for the overall guest experience before, during, and after dining in our café.

• Complete all brand required training
• Complete all required Safety & Health training
• Provide personalized service to all guests
• Regularly communicate and converse with guests to understand how to provide the experience they desire
• Prepare food and beverage according to the recipe provided
• Fully comply with all food safety requirements, as outlined in Food Safety Training
• Responsible for keeping inventory stocked by ordering additional food and/or supplies as needed
• Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction
• Maintain regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintain high standards of personal appearance and grooming, which include compliance with the dress code.
• Oversee the food and beverage (breakfast department/catering) of the hotel including food quality and production, and banquet/catering service.
• Assist the GM with recruitment & selection, orientation, training & development, scheduling, performance management, and employee relations.
• Enforce policies and procedures established by the company, the hotel brand and applicable state and local health codes.
• Support cost objections by controlling food costs, payroll hours used and avoid food wastage.
• Setting up and maintaining the breakfast bar in an attractive, abundant, organized, clean, and standardized presentation.
• Taking inventory of food, beverages and supplies needed for each day
• Ordering or purchasing food supplies
• Preparing foods such as fresh fruit, coffee and juices
• Setting up serving dishes/trays, utensils, cups and other products
• Setting out/arranging cold food such as sweet rolls, muffins and cereal
• Clearing and cleaning tables as they are vacated
• Removing trash
• Restocking self‑service food and supplies as needed
• Washing serving equipment and returning it to storage
• Returning reusable food supplies to storage
• Vacuuming & sweeping carpets & floors
• Mopping floors
• Dusting, brushing, polishing, & vacuuming furniture
• Dusting & cleaning room decorations, appliances, & structural surfaces (e.g., wall fixtures, window sills, vents, etc.; using appropriate cleaners designated by immediate supervisor)
• Inspecting areas for safety hazards & for the operating conditions of equipment
• Reporting lost & found articles, maintenance problems (common areas) to your immediate supervisor and maintenance
• Performing any other job-related duties assigned by a supervisor
• Performing special daily tasks assigned by supervisor

• Food preparation skills
• Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds
• Willingness and ability to follow all food safety and preparation guidelines to ensure a quality product and service
• Willingness and ability to practice safe work habits and required safety equipment
• Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
• Must be able to communicate effectively in both verbal and written form

• Must be able to stand for extended periods of time
• Must be able to climb stairs
• Must be able to thrive in a fast‑pace environment
• Must be able to use a ladder and step stool
• Must be able to lift up to 10 pounds frequently and 20 pounds periodically
• Must be able to pull up to 20 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

24‑7 Hotel Management offers a safe and stable work environment with an open‑door policy, paid vacation, paid training, health, vision, dental and life…