Shift Supervisor F&B

Are you a coffee enthusiast with a flair for leadership? Do you thrive in a fast-paced and customer-centric environment? Join us at Bongo Java as a Supervisor and be part of a coffeehouse chain that values passion, innovation, and community engagement!

Bongo Java is not just a coffee company; it's a culture. We are dedicated to creating a unique and uplifting experience for our customers through our handcrafted beverages and personalized service. As a Supervisor, you will play a pivotal role in leading our team and upholding the mission to strengthen communities by redefining quality in the coffee industry through 100% organic, fair-trade, and direct-sourced coffee from small-scale farmers.

Key Responsibilities:

• Lead and motivate a team of baristas, fostering a positive and inclusive work environment that encourages collaboration and growth.
• Ensure the highest standards of product quality, presentation, and customer service are consistently met and exceeded.
• Assist the store manager in daily operations, including opening and closing procedures, inventory management, and cash handling.
• Train and develop baristas to deliver legendary customer service, product knowledge, and beverage preparation techniques.
• Handle customer inquiries, feedback, and concerns, resolving issues to ensure a delightful customer experience.
• Uphold Bongo Java's brand values and operational procedures, ensuring compliance with company policies and standards.
• Contribute to a clean, safe, and organized store environment, adhering to health and safety guidelines.

Qualifications:

• Previous supervisory experience in the food service, retail, or hospitality industry is preferred.
• Passion for coffee and an appreciation for the coffee culture.
• Exceptional leadership skills, with the ability to inspire and motivate a diverse team.
• Strong communication and interpersonal abilities to build positive relationships with both customers and team members.
• Detail-oriented, organized, and able to manage multiple priorities effectively.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.
• Minimum high school diploma or equivalent; further education is a plus.

Benefits:

• Competitive pay and opportunities for career advancement.
• Comprehensive training programs to enhance your leadership and coffee expertise.
• Access to partner benefits, including medical, dental, vision, and retirement plans.
• Free coffee and food discounts while on duty.