Server, Server​/Wait Staff

Overview

Hard Rock International (HRI) is one of the globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI launched Hard Rock Digital in 2020, an online sports book, retail sports book and internet gaming platform. Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces.

In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year.

Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. For more information on Hard Rock International, visit  or

• Take guests’ orders.
• Run food.
• Handle cash and other forms of payment.
• Make proficient sales transactions using a point-of-sale system.
• Properly check I.D.s for guests who appear to be under 30 years old.
• Demonstrate responsible alcohol service.
• Demonstrate impeccable product knowledge.
• Use suggestive selling techniques.
• Answer questions accurately and politely.
• Satisfy guests’ needs and regularly follow up with guests throughout their experience.
• Maintain a clean and organized station, including pre-bussing and table maintenance.
• Perform opening, closing and side duties (setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.).
• Demonstrate knowledge of all table/station numbers.
• Direct guests to areas and restrooms.
• Create memorable experiences and entertain guests to create “Raving Fans.”

• High School diploma or GED.
• Follows all food safety and sanitation procedures. In some U.S. states, a food safety certification program may be required before serving food or alcohol (e.g., a food handler’s card).

• Remaining calm in a hectic, fast-paced atmosphere.
• High level of organization, attention to detail and a sense of urgency.
• Positive and outwardly friendly attitude toward guests.

• Ability to move throughout the facility (standing, walking, kneeling, bending) for extended periods.
• Ability to sit for extended periods.
• Manual dexterity and hand-eye coordination; ability to work with hands above shoulder height.
• Ability to lift/move up to 10 pounds; occasional travel or long periods of travel may be required.

• In some U.S. states, a legal minimum age may be required to serve food and alcohol; verify with the interviewer.
• Practicing all general safety standards.
• Maintaining a well-groomed appearance and following uniform guidelines.
• Recycling products where possible.
• Maintaining Hard Rock Café’s core values and mission statement.
• The Café may cross-train the Server and Busser positions ("Server Assistant"); see the Busser job description for details.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and foster an inclusive workplace culture for every team member. Hard Rock welcomes applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), we provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

If reasonable accommodation is needed, please contact a member of our Human Resources team.

This description reflects the position’s essential functions but does not encompass all tasks that may be assigned. Management reserves the right to revise the current job or require that other or different tasks be performed when circumstances change.