Pink Hermit - Café Barista Server

Join to apply for the The Pink Hermit - Café Barista Server role at The Hermitage Hotel

1. Our Brand Mission & Culture –

Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission
—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville’s well‑being and continue our role in civic enrichment.

Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained‑glass ceiling—alongside the debut of refined dining experiences shaped by Michelin‑starred Chef Jean‑Georges Vongerichten.

Why you'll thrive here:

When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

2.

Position Overview:

As a Barista Server at The Pink Hermit Café, you elevate the everyday through exceptional beverage craftsmanship, refined guest interaction, and seamless integration with luxury dining service. Whether crafting specialty espresso, curating tea infusions, or delivering tableside pairings, your work reflects precision, elegance, and the timeless hospitality of The Hermitage Hotel.

3. Key Responsibilities

Specialty Beverage Execution & Tableside Service

• Prepare espresso, pour‑overs, tea infusions, and manual brews with fine‑dining‑level precision—adjusting for grind, temperature, extraction time, and milk texture.
• Deliver tableside service for brunch, dessert pairings, or private dining events using luxury tray presentation, guest pacing, and polished execution.
• Plate and serve beverages with consistent attention to detail, ensuring each cup meets visual and flavor standards aligned with The Hermitage’s reputation.
• Read guest cues to anticipate needs and customize drink offerings, including dietary preferences, mood, or meal pairings.
• Use name recognition, intuitive pacing, and unobtrusive service to build warm, memorable interactions.
• Suggest seasonal or artisanal pairings that complement savory and sweet menu items.
• Maintain all café equipment (espresso machines, grinders, pour‑over kits) in optimal working condition and luxury cleanliness.
• Complete daily mise en place checklists, monitor stock levels, and reset workstations with precision before and after each service.
• Coordinate café flow with Brasserie service demands and adjust equipment or supply usage based on real‑time guest volume.

Ambiance & Environment Stewardship

• Maintain an inviting, calm café floor that aligns with the hotel’s overall tone and ambiance.
• Ensure polished barista stations, silent service resets, and seamless transitions between guest interactions.
• Support event setups with mobile stations or beverage carts, maintaining elegance and visual consistency.
• Attend pre‑shift briefings with FOH leadership, Brasserie teams, and culinary departments to align on service goals, VIP guests, and menu updates.
• Communicate clearly with servers and runners for beverage timing and tray delivery…