Bakery Retail Associate

Join to apply for the Bakery Retail Associate role at Susie Cakes Bakery
.

At Susie Cakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars – all baked from scratch, on‑site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables.

Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

• Flexible work schedule
• Free non‑slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th‑27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous discounts to all our delicious desserts!

• Maintain positive guest and team relations by living company values
• Deliver premium guest service according to steps of service and standard operating procedures
• Take and hand out guest orders with attention to detail and accuracy
• Deliver product on an ongoing basis and according to business needs
• Answer questions about daily/custom offerings and pricing with confidence
• Identify and recover guests who are dissatisfied with service and/or product
• Perform shifts as scheduled to open and close the bakery
• Perform dishwasher duties as needed
• Assist culinary team as needed
• Ensure all food is prepared, handled and stored according to all required food safety code standards

• One year of experience in a customer service environment preferred
• Previous quick‑service food handling experience in either the hospitality or food and beverage industry a plus
• Attention to detail
• Excellent verbal and written communication skills
• Must be able to safely utilize all bakery equipment
• Ability to work in multiple regional locations
• Ability to work in cross‑functional roles as needed (front‑of‑house & back‑of‑house)
• Ability to adapt to a flexible schedule according to business needs
• Ability to transport product and make deliveries when needed
• Must have reliable transportation and valid driver’s license

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

• High school diploma or GED required

• Must be able to speak, read and write English for safety reasons

• Ability to work flexible hours, including weekends and holidays, as needed

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Food and Beverage Services