Retail Assistant Store Manager

Overview

Job Description
About Yellow Rose by Kendra Scott

Born out of love for her family's Texas ranch and the connection, tranquility, and adventure it brings, Yellow Rose by Kendra Scott is the latest extension of the Kendra Scott brand. Taking its name from the golden-hued roses of the Lone Star State, as well as the joyful style that the brand is known for, the Yellow Rose by Kendra Scott collection is a boutique approach to jewelry, apparel, and home goods that celebrates the rich ranch culture of the American Southwest.

Position Overview

As a full-time Assistant Manager, you are the Store Manager’s right hand in developing and implementing the business strategy and leading brand experience of the store. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests. With your support, your team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence.

Most importantly, you and your team represent the Kendra Scott culture uniquely and positively through the Yellow Rose brand.

• You’re Customer Focused: You model, teach, and coach WOW service with a “customer is our boss” mentality. You use the WOW Service Principles to connect with every guest and make a Difference in their Day. You are exceptional at training and developing others to ensure they provide WOW experiences. You go above and beyond to ensure all guests feel welcome and a part of our family.
• You Drive Results: As a key WOW Awareness Manager, you drive sales by maximizing overall store productivity and building guest connections through WOW experiences. You’re the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs. You take ownership over a specific area of responsibility to positively impact store performance.
• You Believe in Developing Talent: You motivate and inspire your team through feedback and recognition. You’re a role-model leader and show your team how to create positive experiences for all guests on the salesfloor and  drive team engagement by celebrating outstanding performance and building skill through explanation, teaching, and coaching. You cultivate people and help them flourish.
• You Build Networks: You increase brand awareness through philanthropic efforts and other community initiatives. You help achieve event and giveback goals. You acquire new customers through traffic-driving efforts to increase the brand's impact.
• You Instill Trust: You’re a person of your word. You gain confidence and trust through honesty and authenticity. You demonstrate integrity when making decisions, ensure audit and shrink results meet Asset Protection Standards, follow Kendra Scott policies and procedures, and do the right thing — always.
• You Communicate Effectively: You understand that good communication results in mutual understanding, harmony, and action. You articulate a clear message and provide ongoing performance feedback through various platforms. You actively listen to learn and encourage open expression of diverse opinions and ideas.
• You are Nimble: You thrive in varied areas of the business, drawing on experiences to apply learnings to different situations. You are curious, flexible, and willing to try new things.
• You Collaborate: You bring people together to leverage skills and knowledge toward a common purpose. You share ideas and align interests to create mutual accountability, trust, and commitment.
• You’re Action Oriented: You approach opportunities and challenges with urgency, energy, and enthusiasm. You use reporting and daily sales trends to make real-time, business-critical decisions and ensure positive guest experiences.
• You Display Courage: Leadership involves doing the right thing even in tough situations. You champion ideas and support others while caring for people.
• You Ensure Accountability: You take responsibility and do what you say you will do. You own decisions and actions, fostering commitment, feedback, and problem solving.
• You Make Good Decisions: You relies on analysis, wisdom, experience, and judgment to balance…