ECommerce Team Member

Job Summary

THIS IS AN IN-PERSON POSITION AND REQUIRES PHYSICAL ATTENDANCE IN OUR NASHVILLE, TN FACILITY.

Cockrill Bend—eCommerce

The eCommerce Team Member I assists the leadership team in reaching the operational goals of the site by functioning in various capacities within the eCommerce location. The Team Member may be called upon to learn and work any production and/or supporting role, or any combination of those roles, including, but not limited to: sorting, evaluating, photographing, online listing, shelving, picking, packing, and light housekeeping/maintenance.

The environment is production-focused and safety-focused with a culture that values mutual respect, support, growth, positive team spirit, and family. The expectation of every team member is to demonstrate these values and promote a positive culture within the team. All positions have hourly quotas to reach.

The eCommerce Team Member I will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

• Sorts and prepares incoming products for online sale according to department guidelines, accurately completing computerized forms with appropriate details.
• Takes representative photographs that accurately convey product information and condition details.
• Uses appropriate SEO keywords in auction titles and includes relevant product information and specific condition details in auction descriptions.
• Valuates donations and inspects for quality/condition to determine appropriateness for online sales.
• Ensures posted items follow all applicable marketplace guidelines, GISD’s policies/procedures, and state/federal laws.
• Accurately stocks, picks, packages, and ships products according to department guidelines.
• Accurately selects appropriate box size and packing materials to guard against product breakage in transit, without generating excessive material and postage costs.
• Addresses a variety of customer inquiries according to department guidelines.
• Flexes between tasks and/or departments as directed with a cheerful and positive attitude.
• Meets minimum production requirements and maintains work pace for the entirety of the shift.
• Properly uses/maintains equipment and follows safety guidelines when processing and moving product.
• Keeps all workstations and processing areas clean and organized. Completes general warehouse housekeeping duties as assigned.
• Follows direction and completes other miscellaneous duties/tasks as assigned.
• Other duties as assigned by management.

None required.

• Previous employment or other activities that demonstrate the use of basic computer skills and/or mobile device use for research of product values and/or taking detailed product photos.
• Willingness to follow directions to learn new skills and apply them in daily work.
• Experience in working with, or otherwise relating to, people in diverse group situations in a respectful and team-oriented manner.

• Industry Expertise – Has worked in a fast‑paced/production‑oriented environment with a focus on process, safety, and quality. Is adept at reaching and maintaining quantity/quality quotas.
• Teamwork – Works well with others and makes valued contributions to the outputs of others to assist the team or project in achieving the required outputs.
• Ethical – Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adhering to Goodwill’s values.
• Attention to Detail – Attends to details and pursues quality in accomplishing tasks, including safety awareness.
• Informed Decision Making – Identifies and comprehends issues, problems, and opportunities; compares data from different sources to conclude the uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
• Mathematical Aptitude – Adds and subtracts two‑digit numbers and multiplies and…