Sales Team Lead Opry Mills

Position: Sales Team Lead (FT) - Opry Mills
# Sales Team Lead (FT) - Opry Mills Hot Job Opry Mills 034 - Nashville, TN 37214## Overview Position Type Full Time## Description Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle.  A company that is Southern at heart, Palmetto Moon’s focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including  Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
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* Position Title:

SALES TEAM LEAD
**** ROLE

SUMMARY:

** A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.

All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.
** Duties/Responsibilities:
** 1.
** Sales Performance*
* * Assist Store Sales Manager in achieving sales goals and objectives through effective leadership   
* Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team   
* Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)2.
** Customer Service*
* * Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues   
* Train and coach team to offer expected level of customer service in order to drive sale performance   
* Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
3.
** Team Leadership*
* * Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts   
* Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives   
* Adjust team priorities to meet goals and company/store initiatives   
* Offer on the spot coaching to team members in order to correct actions or offer training   
* Communicate employee concerns to the appropriate leadership within a timely manner
4.
** Product Knowledge & Visual Merchandising*
* * Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.

* Train team members on merchandise features and selling techniques   
* Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.
5.
** Departments of Responsibilities*
* * Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility   
* Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development
1.
** General Leadership Responsibilities*
* * Hold self and team to company policies, appropriate addressing behavior according to specific role   
* Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.

* Perform opening/closing procedures. Performing accurate safe and register…