Solution Provider

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Dress standard, follows the Advance/ Car Quest Store uniform policy.
• Support Professional customers with use of Weblink,World Pac and other electronic part catalogs:
• Assist Professional customer associates in understanding how to use e-catalog look up and ordering systems;
  Provide Weblink specification sheets for Professional customers reconditioning vehicles;
  Access on-line sources when information on late model cars that take special fluids is needed.
• Manage inventory of stocked parts:
• Identifying product that needs to be stocked at Professional customer's location;
  Assist Parts Manager / Supply Lead with daily stock orders and removing aged product;
  Help receive and put away stock orders.
• Source and order requested parts for Professional customers mechanical repair processes:
• Monitor delivery times on Aftermarket and Fast Moving Parts and look for opportunities to improve service levels;
  Sourcing OE product where Professional customer does not have good dealership relationships;
  Assist in sourcing and ordering recycled parts back ordered or difficult to find parts.
• Follow up on ordered product ETA's:
• Provide communication to the Store General Manager regarding service and/or inventory issues.
• Tracking of RTVs, cores, and any warranties for prompt resolution.
• Attend Professional customer Production meetings as requested by the local Professinal customer management team.
• Reduce OE spend:
• Work with Professional customer Parts or Supply Associates to identify product that is being bought from OE car dealers that may be available through intercompany supply channels;
  Coordinate product information and awareness training to help Technician's comfort levels that they are getting OE comparable product;
  Assist Professional customer associates in reviewing cars that are in wholesale for potential parts that otherwise may be sourced from the OE car dealers.
• Identify cars that are in parts hold and look for solutions to help get these cars in parts ready.
• Review the Pending list of cars coming into to be reconditioned and verify that the basic market basket of product is available in stock.
• Manage hardware program:
• Identifying product that needs to be stocked at Professional Customer / serving CARQUEST store;
  Check stock levels and prepare suggested stock orders twice a week or more as needed;
  Help receive and put away hardware orders.
• Provide Feedback regarding any issues, concerns, and opportunities to Professional customer management team.
• Anticipate Professional customer needs and offer potential solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Dress standard, follows the Advance/ Car Quest Store uniform policy.
• Support Professional customers with use of Weblink,World Pac and other electronic part catalogs:
• Assist Professional customer associates in understanding how to use e-catalog look up and ordering systems;
  Provide Weblink specification sheets for Professional customers reconditioning vehicles;
  Access on-line sources when information on late model cars that take special fluids is needed.
• Manage inventory of stocked parts:
• Identifying product that needs to be stocked at Professional customer's location;
  Assist Parts Manager / Supply Lead with daily stock orders and removing aged product;
  Help receive and put away stock orders.
• Source and order requested parts for Professional customers mechanical repair processes:
• Monitor delivery times on Aftermarket and Fast Moving Parts and look for opportunities to improve service levels;
  Sourcing OE product where Professional customer does not have good dealership relationships;
  Assist in…