Keyholder, Retail

Company Description The Nash Collection enhances the Nashville experience through elevated fashion, apparel, and accessories that reflect the spirit of the city. The brand is dedicated to thoughtful design and attention to detail, creating products that help visitors and residents express their connection to Nashville. The Nash Collection values a strong sense of community and aims to make every interaction memorable and welcoming.

Team members have the opportunity to contribute to a growing brand in a city where creativity and dreams are actively encouraged and celebrated.
Role Description The Keyholder is a full-time, on-site role located in Nashville, TN, responsible for supporting daily store operations and acting as a leader when management is not present. Day-to-day tasks include opening and closing the store, overseeing cash handling procedures, and maintaining store security. The Keyholder assists customers on the sales floor, provides styling and product recommendations, and ensures an elevated customer experience aligned with The Nash Collection’s brand standards.

Responsibilities also include merchandising, restocking inventory, maintaining a clean and organized store environment, and training or guiding team members on procedures and service expectations. The role requires reliability, professionalism, and a strong commitment to delivering consistent, high-quality service in a fast-paced retail setting.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on creating welcoming, inclusive interactions for all shoppers.
• Proficiency in Retail Sales and Communication, with the ability to engage customers, recommend products, and represent the brand clearly and professionally.
• Solid Product Knowledge in fashion and accessories, with the ability to learn and articulate key features, styling options, and brand stories.
• Previous experience in retail or a similar customer-facing role, preferably in apparel, lifestyle, or boutique environments.
• Demonstrated reliability, integrity, and comfort with keyholder responsibilities, including opening/closing procedures and cash handling.
• Ability to stand for extended periods, move merchandise, and work flexible hours, including weekends, holidays, and peak event days.
• Collaborative mindset, positive attitude, and readiness to support team members and adapt to changing store needs.