Store Manager, Retail & Store Manager

## Store Manager (Nashville)
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USA
- Tennessee
- Nashville:
Full time:
Posted Today:
JR869

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world.  We are seeking a passionate and experienced
** Store Manager
** to lead our boutique team and elevate the Diptyque client experience. This role is ideal for a dynamic leader who thrives in a luxury retail environment and is committed to driving business results while nurturing a high-performing team.
** Your Mission
** As Store Manager, you will be the heartbeat of the boutique-ensuring every client interaction reflects the elegance and excellence of Diptyque. You will oversee all aspects of store performance, from sales and operations to team development and client engagement.
** What You'll Do*
* *** Business Leadership
**** Champion boutique performance and lead the team to meet and exceed sales goals.
* Analyze store metrics and market trends to identify growth opportunities.
* Actively engage with clients on the sales floor, setting the tone for exceptional service.
* Partner with cross-functional teams to optimize inventory, product launches, and sell-through.
* Share product knowledge and brand storytelling to inspire and educate the team.
* Implement strategies to meet KPIs and drive omnichannel success.
* Collaborate with your Regional Manager to develop action plans tailored to your boutique's needs.
* Stay ahead of industry trends and competitor activity to keep Diptyque at the forefront.  
*** Team Development & Leadership
**** Lead with empathy and vision, fostering a culture of creativity, accountability, and shared success.
* Conduct monthly coaching sessions and provide timely, constructive feedback.
* Guide annual performance reviews and set clear development goals for each team member.
* Recruit and retain top talent, building a pipeline for future growth.
* Ensure a seamless and branded onboarding experience for new hires.
* Manage scheduling and staffing to support business needs and client service.
* Partner with HR and your Regional Manager on employee relations and engagement.  
*** Client Experience & Community Engagement
**** Cultivate lasting relationships with top clients and identify opportunities for client development.
* Lead CRM initiatives as a tool for personalization and storytelling.
* Organize local events and activations to drive traffic and brand awareness.
* Inspire the team to deliver memorable after-sales service and build client loyalty.
* Monitor CRM data and reporting to support strategic clienteling efforts.  
*** Boutique Operations
**** Ensure the boutique operates smoothly and in alignment with Diptyque's standards and policies.
* Monitor expenses and manage the store budget with a focus on efficiency.
* Conduct regular audits and inventory counts to maintain accuracy and minimize shrinkage.
* Oversee merchandise flow and ensure timely processing of shipments.
* Maintain visual merchandising standards that reflect Diptyque's aesthetic-elegant, curated, and sensorial.
* Submit payroll and scheduling reports in a timely and accurate manner.
** What You Bring*
* * 5+ years of retail management experience, ideally in luxury or beauty.
* A Bachelor's degree is preferred.
* Strong business acumen and analytical skills.
* Proven ability to lead teams and deliver exceptional client experiences.
* Excellent communication, organization, and time management skills.
* Proficiency in Microsoft Office Suite.
* Passion for fragrance, beauty, and luxury retail
** What You'll Expect*
* * Standing and Walking:
Continuous standing and/or walking for periods of 6 to 8 hours per shift
* Movement:
Frequent bending, twisting, squatting, kneeling, reaching above the head, and climbing step stools or ladders
* Lifting/Pushing/Pulling:
Ability to lift/carry and push/pull objects weighing up to 10-25 pounds
* Dexterity:
Frequent use of hands and fingers for grasping, fine manipulation, operating the cash…