Account Manager

Hermitage Design Center has been a trusted, locally owned family business in Middle Tennessee for over 80 years, known for offering one of the region’s best selections of lighting fixtures and home design products. The company’s distinctive product displays and selection have earned it the ARTS Award twice, a respected recognition within the retail design industry. In addition to serving local customers, Hermitage sells nationally, providing significant buying power that supports priority shipping, excellent customer service, and a strong low-price guarantee.

The team is committed to ensuring customer satisfaction at every stage of the sale, focusing on integrity, personalized service, and long-term relationships with clients.

The Account Manager is a full-time, on-site role based in Nashville, TN. This role is responsible for managing customer accounts, building and maintaining strong client relationships, and guiding customers through product selection, ordering, and post-sale support. The Account Manager will coordinate with sales, showroom, and operations teams to ensure timely delivery, accurate order processing, and responsive follow-up for residential and commercial clients.

Daily tasks include handling inquiries, preparing quotes, tracking orders, resolving issues, and proactively identifying opportunities to grow accounts and enhance customer experience. The role also involves maintaining detailed records in the CRM system, staying current on product offerings and promotions, and representing Hermitage Design Center’s commitment to integrity and exceptional service.

• Customer relationship management skills, including account stewardship, client communication, and service-focused problem-solving.
• Sales and negotiation skills with experience in consultative selling, upselling, and cross-selling within retail, design, or related fields.
• Organizational and administrative skills, such as managing multiple accounts, tracking orders, and maintaining accurate documentation in CRM or similar tools.
• Communication and interpersonal skills, including clear verbal and written communication, active listening, and collaboration with cross-functional teams.
• Basic business and analytical skills, including understanding pricing, margins, and the ability to interpret sales reports and customer data.
• Familiarity with interior design, lighting products, or home improvement retail is highly beneficial.
• Proficiency with standard office software (e.g., email, spreadsheets, CRM platforms) and comfort learning new systems.
• Prior experience in account management, customer service, or sales in a retail or design environment preferred.
• Ability to work on-site in Nashville, TN, with a customer-first mindset and commitment to integrity.