Dispatcher 3rd Shift

Dispatcher 3rd Shift

Location:

Belmont University, Nashville, TN

We are now accepting applications for a qualified Dispatcher 3rd Shift at Belmont University.

Employment Type: Staff, Full‑Time (Non‑Exempt)

Department: Campus Security

Hours: 3rd Shift

• This position exists to patrol the campus, protect property, and respond to emergency situations and requests for assistance. Eligible for shift differential.
• Receive and properly direct incoming calls related to emergencies, suspicious circumstances, preliminary investigations, service requests, and providing other assistance.
• Coordinate response activities between Security, campus responders, and local Police, Fire and EMS response agencies.
• Ensure all required notifications are made on incidents; keep shift supervisor apprised of notifications and updates. Notify persons reporting concerns of response and disposition, with documentation noted in Daily Highlights and Activity Log.
• Assist callers and walk‑in traffic on matters related to access control, events, parking/registration, and obtaining BUID.
• Monitor electronic access control system, perform data entry related to access schedules, troubleshoot access control issues; conduct daily status check, report issues for repair, provide remote access when appropriate. Issue parking permits and provide parking regulation info; may assist in processing parking enforcement materials.
• Issue authorized keys to students, staff, and contractors; monitor security and burglar alarm systems, coordinate fire‑system response with monitoring agency, coordinate Security/Fire Department response to alarm activations, and report malfunctions. Monitor surveillance camera system, conduct daily status check, report issues for repair, review surveillance video related to investigations.
• Ensure required information is fully and accurately documented on dispatch cards, logs, and other materials. Prepare and maintain daily activity logs and various other forms and reports as requested.
• May oversee student staff assigned to work in OCS to assist in handling phones calls, radio traffic, and walk‑up service. Handle public complaints and inquiries in a courteous and efficient manner.
• Provide exceptional customer service and assistance through courteous, professional interactions displaying empathy, respect, and a caring attitude whether in person, by phone, or via electronic communication at all times.

• Must be certified as an Unarmed Security Guard by the state of Tennessee.
• Eligible to submit fingerprint cards for TBI and/or FBI criminal history check; must meet state regulated training requirements.
• At least 18 years of age; citizen of the United States or resident alien.
• Legally mentally competent, good moral character, free of habitual drunkenness or narcotics addiction/disease.
• No disability that would prevent performance of duties.
• No convictions including probation for 5 years for serious crimes or crimes involving firearms, shoplifting, or violence.
• High school diploma or equivalency plus minimum three years of experience demonstrating reliability, accountability, good judgment, customer service, discretion, decision‑making, problem‑solving, teamwork, and excellent interpersonal skills.
• Associate’s Degree in criminal justice, business, or law enforcement; related experience in higher education;
  First Aid and CPR certification; demonstrated ability to work in a multicultural setting.

Shift differential available. The selected candidate will be required to complete a background check satisfactory to the University. Belmont University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.