Security – Client Services Manager

Job Description

Join Our Team as a Client Services Manager at Garda World! Are you a seasoned security professional looking to take your career to the next level? Garda World Security Services is seeking a dedicated and dynamic Contract Security – Client Services Manager to be the bridge between our organization and our valued clients in Nashville, TN. If you have a passion for excellence and a knack for leadership, this Client Services Manager role is for you!

Join Garda World Security Services and become part of a team that values security, integrity, and dependability. As a Contract Security – Client Services Manager, you will oversee security operations, ensuring our clients’ highest standards of security. With Garda World, you can grow professionally in the security industry, working with a company that prioritizes security and client satisfaction.

• Work Location:
  
  Nashville, TN
• Competitive Salary: $60,000 / year + monthly auto allowance
• Comprehensive Benefits:
  Medical, dental, and vision insurance, 401(k) with company match, paid time off, and more.
• Schedule:
  
  Monday through Friday, 8:00 a.m. to 5:00 p.m.
• This position may require long hours and weekend work.
• This is a full-time position, salaried, exempt position under the executive exemption.
• Travel:
  Daily visits to client sites within the market are expected.

• Supervise daily security services to ensure high standards.
• Foster strong connections with clients and security officers, acting as the key liaison.
• Meet with clients regularly to address issues, provide updates, and ensure satisfaction.
• Recruit, select, orient, train, and develop security staff to maintain high standards.
• Conduct site inspections, review reports, provide training, and ensure compliance.
• Maintain knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with federal, state, and local regulations, as well as contracts.
• Recommend new security policies and procedures to improve efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Other duties as assigned.

• A high school diploma or equivalent experience, with a minimum of two years of management experience.
• Minimum 2 years in security operations management.
• 5+ years’ experience in a fast-paced, complex environment.
• Prior military or law enforcement experience is a plus!
• Must pass an extensive pre-employment screening process.

• Results-oriented and people-oriented, balancing business considerations.
• Process-driven mentality.
• Highly organized.
• Self-motivated with a high sense of urgency.
• Stable, progressive work history.
• Excellent communication skills.
• Acts with integrity.
• Resilient and adaptable.
• Competitive spirit.
• Ability to develop relationships at all levels.
• Willingness to get involved in all aspects of the business.

Garda World:
Make the World a Safer Place. In the United States, Garda World Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job – 26% of our corporate employees started as frontline workers. Garda World Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

License # 11963
It is the policy of Garda World Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Garda World Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of Garda World Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.