Security Officer

SECURITY OFFICER# SECURITY OFFICER Hilton Nashville Downtown - Nashville, TN 37201## Description
*
* Position Overview:

** Responsible for the safety and security of guests, employees, and property, while maintaining standards of service. Promptly responding to incidents to maintain a secure environment.|  || --- ||
*
* Essential Job Functions:

** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Ensure adequate service and safety of property, guests, employees, while maintaining a professional and friendly attitude
* Be first responder in case of emergency, i.e., guest illness, fire emergency, employee accident
* Visually inspect hotel areas; conduct safety and security walkthroughs of all departments, public space, outside grounds, parking, emergency exits, doors, etc. Address issues and resolve. Follow set schedule/walkthrough format, if applicable
* Adhere to service standards, always ensuring safety and comfort of guests
* Verbally communicate, in a calm, positive demeanor, taking control, giving direction in case of hotel emergency
* Ensure adherence to all applicable federal, state, local safety and health regulations and corporate standards
* Handle lost & found, using applicable procedures
* Prepare any necessary reports, i.e., theft reports, employee injuries, etc.
* Resolve guest concerns/complaints, address root issue.
* Other duties and responsibilities as assigned.
* The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
* Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples. |## Qualifications|  || --- ||
** Qualifications, Job Knowledge, Experience, Skills, Abilities:*
* * High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
* Previous hotel security experience preferred.
* Proficient communication skills, both verbally and in writing, enabling effective interaction with guests and colleagues.
* Ability to multi-task and handle pressure during peak periods while maintaining service standards.
* Proficient in reading and interpreting documents such as safety rules, operating instructions, maintenance guidelines, and procedure manuals.
* Always upholds professionalism, exhibiting courtesy and respect towards guests and colleagues.
* Knowledge of all applicable federal, state and local health and safety regulations.
* Ability to grasp, lift, carry or transport up to 50 pounds.
* Strong computer skills. ||
** Physical requirements of the position and work environment:*
* * Must be able to walk, climb stairs.
* Must be able to bend, stoop, and crouch.
* Must use hands to reach, grasp, handle, push and pull.
* Must have good near and far vision.
* Must be able to hear, talk, smell.
* Must be able to lift & carry up to 50 pounds.
* Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift.
* Noise level moderate.
* Duties may be performed indoors and outdoors. ||
** Hilton Nashville Downtown Additional Property Specific Functions:**
* ** Must complete Hilton brand required trainings.**
* ** Must obtain unarmed security guard license.**
* ** CPR certified.** |