Security Service Technician

Job Summary
The Security Service Technician is responsible for servicing, troubleshooting, and maintaining commercial security systems, including access control, video surveillance, and related low-voltage infrastructure. This role supports clients by diagnosing system issues, performing repairs, configuring networked devices, and ensuring proper system functionality. The technician is expected to deliver high-quality customer service, follow safety standards, and maintain accurate documentation while supporting a wide range of security technologies in the field.

Job Responsibilities

• Travel to client sites to perform maintenance, troubleshooting, and repairs on security systems such as cameras, mag locks, and card readers.

• Diagnose and resolve issues with access control system components including panels, readers, strikes, and mag locks.

• Service and troubleshoot IP and analog cameras and Network Video Recorders (NVRs).

• Support installation and configuration of CCTV client software on PC and mobile devices, including camera setup, recording schedules, and footage retrieval.

• Maintain access control system interfaces by managing credentials, configuring access levels, and setting door schedules.

• Apply basic IP networking skills to configure devices such as switches, routers, and port forwarding.

• Install and terminate low-voltage cabling, including 22/4, 20/4, CAT5e, and CAT
  6.

• Organize, dress, and label cabling from IT closets to device locations, ensuring clean and efficient cable management.

• Build and maintain security equipment racks.

• Install and manage cable pathways such as J-hooks and D-rings.

• Utilize software tools for documentation including word processing, spreadsheets, databases, CCTV applications, and access control systems.

• Follow and interpret blueprints, drawings, and layouts for service tasks.

• Communicate professionally with clients, colleagues, and management, maintaining strong customer service standards.

• Adhere to all safety protocols and PPE requirements while maintaining a clean and hazard-free work environment.

Job Requirements

• High school diploma or GED required.

• Three or more years of experience installing and servicing commercial security systems.

• Three or more years of experience with access control system installation and maintenance.

• One or more years of experience with IP addressing and network troubleshooting.

• Security manufacturer or product certifications preferred.

• Proficiency with Microsoft Office applications.

• OSHA 10 certification preferred.

• Scissor or boom lift certification preferred.

Physical Requirements

• Ability to work on ladders, lifts, and in confined spaces.

• Ability to lift up to 50 pounds and move up to 75 pounds as needed.

• Ability to work on feet for extended periods.

Tools

• Must possess basic hand tools, including a multi-bit screwdriver, tape measure, snips, needle-nose pliers, channel-lock pliers, punch-down tool, flashlight, and a tool pouch.

• Must have steel or composite toe work boots and appropriate gloves.