Fire Technician ; SWC - Operations

South Western Communications South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection.

We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Fire Alarm Technician II

Reports To:

Project Manager or designated Operations Manager Supervises:
None; provides technical guidance and training to junior personnel Classification:
Full-Time, Hourly/Non-Exempt

Career Level:

Fully Qualified/Journey-Level Technician

Fire Alarm Technician II independently performs the installation, programming, testing, troubleshooting, inspection, and maintenance of commercial fire alarm and life-safety systems.

This position understands the complete installation process-from backboxes and cable installation through device installation, programming, testing, customer training, and project closeout.

The Fire Alarm Technician II completes small installations and system additions with minimal supervision, coordinates effectively with other trades, and provides technical guidance and hands‑on training to junior technicians.

• Install, inspect, test, troubleshoot, service, and maintain commercial fire alarm and life-safety systems.
• Read and interpret blueprints, CAD-generated drawings, riser diagrams, wiring diagrams, specifications, submittals, sequence-of-operations documents, and manufacturer instructions.
• Identify fire alarm symbols, device types, wiring requirements, circuit types, and installation details.
• Perform the complete installation sequence, including:
  • Backbox and pathway coordination
  • Cable installation, support, identification, and testing
  • Device and equipment mounting
  • Cable termination and panel connections
  • Basic system programming
  • System troubleshooting and testing
  • Customer training and project closeout
• Independently complete small fire alarm projects, tenant improvements, system additions, device replacements, and similar assignments with minimal supervision.
• Perform basic or limited programming on supported fire alarm panels, including Edwards, Silent Knight, Fire-Lite, and other manufacturer platforms used by SWC.
• Troubleshoot ground faults, opens, shorts, communication failures, device issues, notification appliance circuit problems, signaling-line circuit problems, and other common system conditions.
• Use multimeters and other approved testing equipment to diagnose system and circuit issues.
• Coordinate daily work with electrical contractors, general contractors, project managers, customers, inspectors, and other trades.
• Review field conditions and promptly communicate drawing conflicts, scope questions, material needs, schedule concerns, and potential change-order conditions.
• Complete testing documentation, Records of Completion, inspection records, point lists, redlines, as-built information, and other required closeout documentation.
• Provide system and panel training to customers and end users.
• Maintain accurate time, labor, material, inventory, service-ticket, and project records.
• Provide hands‑on training and technical guidance to Fire Alarm Technician I employees and installation assistants.
• Monitor the quality of assigned work and provide constructive feedback to junior personnel.
• Verify that…