CNC Field Service Engineer – CNC Machine Tools

Location: Nashville, TN (home-based, East of the Mississippi) |
Schedule: Full-time, field-based with extensive travel

A well-established CNC machine tool manufacturer is looking for a CNC Field Service Engineer to support customers across the eastern United States, with this opening based out of the Nashville, TN area. In this role you'll be the hands‑on expert who keeps CNC equipment running at peak performance, combining deep electrical and mechanical know-how with a genuine commitment to customer satisfaction.

You'll report to the CNC Field Service Manager and work directly at customer facilities nationwide, making this a pivotal role in the company's ability to deliver dependable, high-quality service.

• Travel to customer sites to install new CNC machine tool systems, including all related options and accessories
• Carry out machine leveling, geometry checks, and fine‑tuning to ensure machines run at optimal performance
• Troubleshoot and resolve mechanical, electrical, hydraulic, pneumatic, and application‑specific issues
• Pinpoint root causes of equipment problems and recommend the right fix, whether repair or replacement
• Offer technical support both on‑site and remotely, via phone, email, and other channels
• Partner with customers, distributors, and internal colleagues to resolve technical issues and answer questions
• Deliver customer training sessions and help coordinate related projects
• Represent the company at trade shows and company events by providing service support as needed
• Keep thorough, accurate service records and reports
• Travel extensively (100%), including overnight stays and occasional weekend trips
• Take on other responsibilities as they arise

• 5+ years of hands‑on experience maintaining and servicing CNC machine tools, covering both electrical and mechanical systems
• 5+ years of experience delivering remote technical support within the machine tool industry
• Demonstrated track record installing and servicing machining centers, including leveling and geometric alignment work
• Strong background in PLC programming and troubleshooting
• Hands‑on experience with CNC control systems, including FANUC controls
• Solid grasp of power circuits and industrial electrical systems
• Strong troubleshooting, communication, and customer service abilities
• Willingness and ability to travel extensively (100% during weekdays) and work independently while in the field

This position puts you at the center of customer satisfaction and machine performance, giving you the chance to apply advanced diagnostic and mechanical skills in a role that's critical to the company's service delivery nationwide.