Cui-Operations Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Management Nashville, TN, US

CUI Cable Services is seeking an experienced and results-driven Operations Manager to oversee our operations in Nashville, TN.

This position plays a critical role in leading day-to-day field operations, developing high-performing installation teams, and ensuring residential fiber installations are completed safely, efficiently, and to the highest standards of quality and customer satisfaction.

The ideal candidate is a hands-on leader with a strong background in telecommunications, fiber-to-the-home (FTTH) installations, and field service operations. This individual will be responsible for managing field supervisors and installation technicians, driving operational performance, maintaining workforce accountability, and ensuring our operations consistently meet or exceed Google Fiber's performance expectations.

We are looking for someone who understands the demands of a fast-paced telecommunications environment and can balance technician development, customer experience, productivity, and profitability.

Oversee daily residential fiber installation operations throughout the Nashville market, ensuring work is completed safely, efficiently, and according to established standards.

Manage and support field supervisors and residential installation technicians to achieve operational goals and performance expectations.

Monitor key performance indicators (KPIs), including installation completion rates, technician productivity, quality assurance, repeat service visits, customer satisfaction, and on-time performance.

Identify operational challenges, implement corrective action plans, and continuously improve field performance.

Coordinate daily workforce allocation, technician scheduling, and installation capacity to meet customer demand and service commitments.

Ensure all installations comply with Google Fiber specifications, company procedures, and applicable industry standards.

Analyze operational reports and performance trends to identify opportunities for improved efficiency and service delivery.

Provide direct leadership, coaching, and accountability to field supervisors and residential installation technicians.

Oversee new technician onboarding, field training, and readiness to ensure employees are prepared to perform installations independently.

Establish clear performance expectations and conduct regular evaluations, coaching sessions, and corrective action discussions.

Develop a culture of accountability, teamwork, continuous improvement, and professional development.

Ensure residential fiber installations meet established technical specifications, quality requirements, and customer service standards.

Monitor installation quality through field inspections, quality audits, and performance reviews.

Reduce repeat service visits, installation defects, and customer escalations through proactive coaching and process improvements.

Work closely with field supervisors to resolve complex installation challenges and customer service concerns.

Reinforce professional customer interactions, proper installation practices, and respect for customer property.

Promote and enforce a safety-first culture across all field operations.

Ensure technicians follow company safety policies, OSHA requirements, ladder safety procedures, and applicable telecommunications installation standards.

Maintain accountability for company-issued vehicles, tools, equipment, and other operational assets.

Ensure technicians maintain required credentials, training, and qualifications.

Investigate safety incidents, equipment damage, and operational concerns while implementing appropriate corrective measures.

Minimum of 5 years of experience in telecommunications, broadband, fiber installation, or related field service operations.

At least 3 years of leadership experience managing field technicians, supervisors, or operational teams.

Strong understanding of residential fiber-to-the-home (FTTH) installations, including installation procedures, troubleshooting, and service quality standards.

Demonstrated ability to manage operational performance through measurable KPIs and performance…