Outreach Specialist, Homeless Services; Nashville, TN

Outreach Specialist, Homeless Services (Nashville, TN)

Join to apply for the Outreach Specialist, Homeless Services (Nashville, TN) role at Mental Health Cooperative
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Provide outreach in the community to individuals experiencing homelessness. Support, link, and refer homeless individuals to services and resources as appropriate in their community.

• Job Title: Outreach Specialist, Homeless Services (Nashville, TN)
• Schedule: Monday-Friday, 8:00am-4:30pm
• Salary: $38,600 (base pay) with additional incentive for language skills and behavioral health experience. Mileage reimbursement available.

• Able to reliably work independently with minimum structure and supervision.
• Able to approach and effectively work with homeless individuals in all types of settings.
• Provide ongoing outreach and in-reach to homeless individuals on the streets, in encampments, shelters, and other living situations.
• Advocate for homeless consumer’s needs to be met.
• Refer consumers to appropriate services.
• Follow-up with consumers and other agencies to ensure consumer needs have been addressed.
• Re-engage or re-establish contact with consumers who have not followed-through on necessary services.
• Develop rapport with homeless individuals in order to assess and assist with their needs.
• Research and be familiar with available resources and share resources with appropriate staff.
• Monitor transition of consumers into follow-up/referral services such as case management, housing, financial, medical, etc.
• Respond to consumer’s crisis situations as needed by developing plans and interventions through collaboration with case management and Emergency Psychiatric Services.
• Develop and maintain relationships with other homeless agency staff to facilitate teamwork among the homeless service community.
• Provide assistance to shelter staff and homeless case managers to assist with any problems or day-to-day issues.
• Consistently treat consumers and co-workers with respect.
• Work within team environment within the organization.
• Ensure timely and appropriate documentation as required by organization including notes, activity logs, HMIS, discharge forms, etc.
• Maintain professional and ethical behavior at all times.
• Develop and maintain community and MHC inter-departmental relations including prompt follow-up with all contacts.
• Maintain consumer confidentiality at all times.
• Coordinate and assist with scheduling and implementation of mobile clinic as needed, including prompt documentation and follow up with CM’s, nurses, and providers.
• Transport consumers as needed to assist in linking to resources.
• Participate in community coordinated events, campaigns, and initiatives as deemed appropriate by Program Manager.
• Collaborate with other agencies.
• Attend annual PATH network meeting and community outreach meetings as deemed necessary by Program Manager and/or Supervisor/Team Leader.

• Minimum of a bachelor’s degree in social work, counseling, or related social service field or two (2) years of related experience. Internships and volunteer work may be counted for experience.
• Proof of all required credentials shall be submitted upon request of the State.
• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance
• “F” Endorsement
• Cell Phone

• Engagement Focused:
  Courteous, friendly, professional; focused on consumer and family needs during meetings; listens well; knowledgeable of services offered by the agency; communicates effectively with consumers, families, community partners, and staff.
• Recovery Focused:
  Documentation reflects quality service; tolerance/patience to work through difficult situations; side-by-side philosophy; individualized care.
• Time Management/Organization:
  Meets deadlines; prepared for meetings; rapid response in meeting with consumers upon intake completion; documentation is entered in a timely manner; plans for time off; prioritizes well; self-disciplined; flexible.
• Integrity and Trust:
  Honesty; professionalism; dependability; strong follow-through.
• Approachability:
  Engagement skills; crisis management skills; ability to give and accept…