Case Manager – Women’s Guest Services

Hope Lives Here! At Nashville Rescue Mission, you’ll be empowered to influence and impact lives. Join our team today!

Nashville Rescue Mission is actively seeking a full-time

Case Managerto join our Women’s Guest Services team. Are you the right person?

The primary responsibilities of the Case Manager are to oversee and provide an ongoing short-term plan to accomplish an acceptable outcome for exit and independence from Nashville Rescue Mission’s emergency services ministry. Through an initial assessment, begin to understand a guest’s spiritual starting point, history, and current status of any substance abuse, mental illness, family history as an available resource, income from work or social safety net, legal and financial entanglements, and capacity to work and live independently of Nashville Rescue Mission or other agencies.

Uphold the Mission Statement of Faith and Code of Conduct at all times.

You’re strong in your faith and flexible.

Sharing the love of Jesus Christ is at the heart of this position. In this role, you will provide case management services and Christian counseling. You will teachand encourage

Mission guests; advocate on guests’ behalf for their many needs with various agencies and provide leadership during emergencies.

You’re a coach.

Being open and making yourself available to those in need is a big part of this job. You’ll also need to administer, communicate and monitor policies and behavior. Handling a caseload involves working with the identified guest as well as with the family system and relevant social systems (i.e., medical, behavioral health, child welfare, criminal justice, public assistance, and housing).

Can you handle problems and conflict fairly, balancing justice and mercy, and exemplifying discernment and thoughtfulness?

• Conducts intake interviews assessing new and existing guest potential for Nashville Rescue Missionor other Alcohol and Drug/Life Recovery programs, NRM Guest Volunteer Program (GVP), Pathway to Work Program, or emergency services scheduled counseling.
• Establishes and provides regular continuous contact with agencies and services providing assistance to emergency service guests.
• Establishes appropriate guest plans and mutually agreed “Covenant Agreements.”
• Refers guests to and coordinates with available internal Nashville Rescue Mission or external therapeutic, social service, educational, and medical resources in achievement of guests’ plan goals.
• Assesses and ensures through case management assigned guests are achieving appropriate levels of progress, and properly documenting progress and statistical data in NRM database.
• Mobilizes resources and interviews as needed to achieve expected goal to assist in achieving desired outcomes within the desired timeframe.
• Provides weekly “huddle” updates on utilization of services from guest entry to exit.
• Undertakes assignments given by the Director or Assistant Director of Case Management Services, Vice President of Ministries, or executive team prioritizing objectives in consultation with his/her supervisor.
• Regular attendance and punctuality are essential requirements of this position.

Other Duties:

• Leads special groups or classes in assisting with housing, employment, financial training, teaching skills and backgrounds.
• Performs other related duties as assigned.

• Bachelor’s degree from an accredited college or university with 1yearof relevant work experience; or Master’s degree; or 10 years of relevant work experience and demonstrated ability to perform essential duties.
• Must have a committed personal relationship with Jesus Christ and belong to a Christian body of believers.
• Must agree with and sign Nashville Rescue Mission’s Statement of Christian Faith and be able to share that faith and knowledge with staff and guests.
• Have and maintain valid and current certifications for certain skills such as:
  Crisis Prevention, first aid, CPR, and Narcan. Nashville Rescue Mission will provide certifications.
• Proficient with computer input and standard office suite of software.
• Ability to qualify as a designated Mission vehicle driver under Nashville Rescue Mission’s insurance policy:
• Valid…