Support Services Driver

The Hospitality Hub of Memphis Support Services Driver Nashville, TN
· Full time Apply for Support Services Driver

The Support Services Driver plays a critical behind-the-scenes role in helping the Hospitality Hub meet its mission of helping people move from homelessness to housing. This position supports the case counseling teams by handling essential errands, deliveries, and in-the-moment support needs. From picking up guest meals or hygiene supplies, to running errands for staff, to checking in with team members needing on-site help, this role helps keep operations running smoothly while ensuring guests continue to receive compassionate, consistent care.

The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.

About the Role:

The Support Services Driver plays a critical behind-the-scenes role in helping the Hospitality Hub meet its mission of helping people move from homelessness to housing. This position supports the case counseling teams by handling essential errands, deliveries, and in-the-moment support needs. From picking up guest meals or hygiene supplies, to running errands for staff, to checking in with team members needing on-site help, this role helps keep operations running smoothly while ensuring guests continue to receive compassionate, consistent care.

While the position primarily involves transportation and logistical support, the person in this role will regularly interact with guests and must bring empathy, reliability, and a deep sense of mission to the work. You’ll often be the helping hand that makes a guest feel seen and supported — whether that’s through delivering supplies, helping staff manage an unexpected need, or preparing a clean, welcoming space for a new guest.

Team Culture and Expectations: The Hub is a human-first social agency. Our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities, which may require working holidays, weekends, evenings, or nights.

Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals. Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Primary

Location:

The current position is located at 95 Wallace Rd, Nashville, TN

Hours: 8:00 am to 4:00 pm

Benefits: A generous paid time off policy, paid parental leave, professional development and medical insurance are offered to all regular full-time employees. Regular training is provided to all employees.

Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range for this role starts at $15.00/hr hourly team members are compensated with pre-approved overtime pay for hours exceeding 40 hours a week.

Reports to: TBD

While the primary responsibilities of the position are outlined below, this list is not exhaustive.

Responsibilities

• Pick up and deliver meals, hygiene kits, supplies, and other essential goods for Hub programs and guests
• Respond to requests from case counselors for on-the-ground support or deliveries
• Meet staff at program sites (including the Rodeway Inn, shelter, or community housing locations) to assist with logistics or guest needs
• Support case management staff with…