Lead Case Manager

The Lead Housing Case Manager will assist the Program Manager to provide supervisory support to a Housing Support team that provides outreach and engagement, housing search/placement and on-going support services to homeless persons struggling with mental health and substance use challenges in Davidson County, Nashville. The team will provide housing support services that leads to permanent supported housing retention and economic self-sufficiency.

The Lead Housing Case Manager will provide on-going support services to a caseload of up to 8-10 residents/members seeking permanent housing or residing in scattered site housing in the community. This position fully promotes the use of Housing First, Harm Reduction, Trauma-Informed Care and the Motivational Interviewing evidenced-based models of Recovery Oriented service delivery.

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

• Assist Program Manager to hire essential staff, provide feedback and evaluation on a regular basis in line with Step Up policies. Support and coach team in professional skills, Housing Support services, OHS, MDHA, HCV and HUD policies. Identify staff development needs and activities.
• Attend and represent Step Up at meetings with key community stakeholders, and community provider agencies as needed.
• Supervise case managers, oversee staff productivity, service provision and documentation in HMIS.
• Provide coverage for Program Manager as assigned.

• Using the G/BIRP note format, document all services provided to members and collateral contacts on behalf of members as required by Step Up in Welligent and in the Homeless Management Information Systems (HMIS}.
• Responsible for tracking productivity, charting and documentation for all services, and file maintenance.
• Process all paperwork in a timely and accurate manner.
• Document supervision with staff including performance, client related and HR issues.

Knowledge of behaviors and symptoms associated with DSM-V diagnoses. Experience using EBP’s such as Motivational interviewing, DBT, Cognitive Behavioral Therapies, Trauma Informed Care, Housing First, etc. Ability to work independently, collaboratively and lead interdisciplinary team meetings. Uses good time management skills and resources to balance supervisory responsibilities, case load, direct service, paperwork and other duties. Proficient knowledge of Office 365 applications and Electronic Health Record systems.

(Education & Experience)

• Bachelor's Degree
• Master’s Degree in human services, counseling or social work PREFERRED

A minimum of 3-5 years’ related housing/case management experience working with chronically. homeless adults struggling with a mental health and co-occurring substance use required.

Must have demonstrated leadership, organizational, time management and technological skills.

Proficient use of Office 365 products required.

• Tennessee Driver’s License with a good driving record

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other…