Dcs Intake Team Leader - Child Abuse Hotline - Davidson
Listed on 2026-10-17
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Social Work
Family Advocacy & Support Services, Child Development/Support -
Child Care/Nanny
Child Development/Support
State of Tennessee Job Information
Opening Date/Time 10/13/2026 12:00AM Central Time
Job InformationOpening Date/Time 10/13/2026 12:00AM Central Time
Closing Date/Time 10/19/2026 11:59PM Central Time
Salary (Monthly) $4,098.00 - $5,129.00
Salary (Annually) $49,176.00 - $61,548.00
Job Type Full-Time
City, State Location
- Dresden, TN
- Jackson, TN
- Memphis, TN
- Nashville, TN
- Clarksville, TN
- Murfreesboro, TN
- Columbia, TN
- Cookeville, TN
- Chattanooga, TN
- Oak Ridge, TN
- Knoxville, TN
- Maryville, TN
- Johnson City, TN
Department Children's Services
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, DAVIDSON COUNTY This is a DCS Intake Team Leader position with the Child Abuse Hotline that sits in Davidson County/ Statewide This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree. Experience equivalent to three years of full-time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination including at least two years of supervisory/direct report performance management experience.
Prior additional experience in call centers, crisis hotlines, or related area is preferred.
OR
Graduation from an accredited college or university with a master's degree in social work or a related behavioral science field with a child or family focus and experience equivalent to two years of full-time professional child welfare case work including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program;
and/or juvenile classification coordination including one year of supervisory/direct report performance management experience.
Qualifications:
Applicants for this class must:
- Must be at least twenty-one (21) years of age on the date of application;
- Be a citizen of the United States;
- Possess a valid driver's license prior to and during employment;
- Have a good moral character, as determined by investigation;
- Complete a criminal history disclosure form in a manner approved by the appointing authority;
- Have no conviction for a felony;
- Agree to release all records involving their criminal history to the appointment authority;
- Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
- Submit to and pass a pre-employment screening test for use of illegal drugs;
- Ability to manually type 40 wpm or higher;
- Ability to work remotely or physical office location. To work remotely, must have access to a private and confidential workspace and access to hardwired internet services;
- Ability to work nights, evenings, weekends and/or holidays as needed.
The DCS Intake Team Leader is the fourth level classification and the second level of leadership in the Child Abuse Hotline Series. A person in this classification is assigned to work in a crisis-oriented call center and provides supervision to a team of DCS Intake Associates*, DCS Intake Specialists*, and at least one DCS Intake Supervisor. This classification reports to a DCS Intake Team Coordinator.
This class differs from the DCS Intake Supervisor in that the latter is responsible for supervisory work of lesser scope.
- Provides direct supervision to DCS Intake Specialists*, ensuring the accurate and timely handling of child abuse referrals, informational calls, and after-hours emergency coordination in accordance with policy and procedure.
- Resolves internal and external concerns related to intake decisions or customer service, provide real-time consultation on high-risk or complex cases, and serve as a subject matter expert for staff.
- Delivers ongoing coaching and training on interview techniques, intake protocols, policy updates, and supervisory practices to strengthen staff effectiveness and adaptability.
- Reviews incoming and reconsidered referrals to determine appropriate screening status, including critical screenings such as child death or preliminary near-death cases requiring executive notification.
- Monitors hotline system…
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